Customer Service Representative
2 days ago
Companalyst is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding claims, referrals, and other healthcare-related topics
- Work closely with internal departments to resolve customer issues and provide excellent customer service
- Track and follow up on customer inquiries to ensure resolution and satisfaction
- Meet or exceed productivity and quality standards
- High school diploma or equivalent required
- 3 years of customer service experience in a medical or healthcare call center environment required
- Claims and referral services experience required
- Epic/EMR experience required
- Customer service phone queue experience required
- Knowledge of medical terminology, enrollment, and membership activities
- Knowledge of claims processing procedures and systems
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Competitive hourly rate: $21.00 per hour
- 401(k) plan
- Dental insurance
- Health insurance
- Paid time off
- Work from home option
Companalyst is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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