Customer Care Representative

4 weeks ago


Peoria, Illinois, United States Spherion Full time

Are you looking for an office clerk position in the Peoria area? Spherion has partnered with a large company to add several members to their growing team, and this may be the job for you

Responsibilities:
- Review and reply to email on a daily basis
- Review open issues and follow up
- Review daily operations reports and identify and follow up issues escalating to Supply Chain Specialists where appropriate
- Monitor exception reports and where appropriate act as liaison between customer and origins to ensure that responses are timely
- Monitor and manage ocean carrier contract allocation per the customer's requirements
- Review weekly operations reports and identify and follow up on issues requesting information from ISC origins and escalating to Supply Chain Specialists where appropriate
- Track inbound orders and monitor systems visibility
- Audit system for accuracy and completeness of data information based on booking, receiving and on hand reports received from ISC origins / Control towers
- Audit and prepare reporting weekly audit worksheets detailing issues logged and resolution
- Ensure all shipping documentation is accurate and in accordance with the customer?s SOP by monitoring and checking all pre alerts and scanned documents
- Ensure all carrier issues are captures in the carrier event log and that it is relayed to the customer in a timely manner
- Enter all service failures in to the Service Integrity Log on a weekly basis or as soon as resolved
- Maintain and issue CP change log and update the SOP under guidance of the Supply Chain Specialist
- Monitor and report on SOP compliance

Working hours: 8:00 AM - 5:00 PM

Skills:
- Respect
- Personalization
- Empathy
- Responsiveness

Education:
High School

Experience:
1-4 years

Qualifications:
- Problem solving skills
- Patience
- Typing Skills
- Communication skills
- Writing Skills

To be considered, please click to apply or send your resume to We look forward to working with you

#IND75848

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Review and reply to email on a daily basis - Review open issues and follow up - Review daily operations reports and identify and follow up issues escalating to Supply Chain Specialists where appropriate- Monitor exception reports and where appropriate act as liaison between customer and origins to ensure that responses are timely- Monitor and manage ocean carrier contract allocation per the customer's requirements- Review weekly operations reports and identify and follow up on issues requesting information from ISC origins and escalating to Supply Chain Specialists where appropriate- Track inbound orders and monitor systems visibility- Audit system for accuracy and completeness of data information based on booking, receiving and on hand reports received from ISC origins / Control towers- Audit and prepare reporting weekly audit worksheets detailing issues logged and resolution- Ensure all shipping documentation is accurate and in accordance with the customer?s SOP by monitoring and checking all pre alerts and scanned documents- Ensure all carrier issues are captures in the carrier event log and that it is relayed to the customer in a timely manner- Enter all service failures in to the Service Integrity Log on a weekly basis or as soon as resolved- Maintain and issue CP change log and update the SOP under guidance of the Supply Chain Specialist- Monitor and report on SOP compliance

experience

1-4 years

skills

Respect- Personalization- Empathy- Responsiveness

qualifications

Problem solving skills- Patience- Typing Skills- Communication skills- Writing Skills

education

High School



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