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Automotive Customer Service Representative

3 months ago

Peoria, Illinois, United States Christian Brothers Automotive Full time

Company Description Christian Brothers Automotive**
Benefits:

  • Starting wage is $16/hr with potential raises up to 20/hr
:

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Closed Every Weekend To Spend Time With Family & Friends:

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Guaranteed Hours:

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4 Day Work Week Available:

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Healthcare Benefits Available:

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Matching Retirement Plans:

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Weekly Team Lunches Provided:

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Team Performance Bonuses:

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Employee Discount:

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Locally Owned and Operated

Job Description Job Title**:

Automotive Customer Service Representative / Shuttle Driver

Location:

13675 N 75th Avenue
Peoria, AZ 85381

Job Overview:


As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle.

You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.


Responsibilities include, but are not limited to:

  • Desire to learn automotive repair service terminology and processes
  • Check customers in and out
  • Answer phone calls and schedule appointments
  • Providing safe shuttle service for our valued guests in our branded vehicle
  • Ability to manage schedules efficiently and ensure timely pickup and dropoff of customers.
  • Ability to handle unexpected situations, such as traffic delays or vehicle issues, calmly and effectively.
  • Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
  • Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
  • Ensure the customer lobby and bathroom are clean and appealing during off times. This includes tasks such as wiping down surfaces, emptying trash bins, restocking supplies, and ensuring overall tidiness.
  • Direct, coordinate, and participate in performing guest service activities as dictated by workload
  • Serve as a community ambassador for the store through creating authentic relationships and partnerships
  • Follow all safety policies and procedures
  • Other duties as assigned

Qualifications Qualifications**:

  • Bilingual preferred
  • 2+ years driving experience
  • Proven successful customer service experience is required; driven to serve others
  • Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
  • Valid state driver's license and clean driving record
  • Meet required insurance driving record parameters
  • Enjoy a fastpaced environment and a Team mentality _(we work hard but like to have fun doing it)_
  • Ability to seek and accept coaching and direction
  • Ability to multitask and meet deadlines
  • Must own and be able to use a smartphone to communicate via Slack, as this is the primary tool for dispatching shuttles and coordinating with the shop

Physical Requirements:

  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is occasionally required to balance, stoop, kneel, and/or crouch
  • The employee must occasionally lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
  • Being dependable for a position that is Monday through Friday 7:00 a.m. 6:00 p.m.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first.

All 290+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.