Administrative Services Representative

2 weeks ago


Peoria, Illinois, United States REVELUTION LLC Full time

ReveLution is a growing third-party billing, consulting, and medical administration company committed to providing the highest quality of billing services to our clients. We are currently seeking a medical scheduling and patient services representative who has experience in a related role and demonstrates a drive to excel. We seek to bring on team members who take great pride in their work to join our dynamic, growing team.

JOB SUMMARY:

Handling calls and scheduling patient appointments.

Acting as a liaison between patients, physicians, and other medical professionals for the purpose of coordinating appointments and triaging miscellaneous calls.

This is a role that requires providing a excellent customer service while handling a high volume of calls and other tasks.


LOCATION:

  • This is a fully remote role.

PRIMARY JOB DUTIES:

  • Handling, triaging, and directing calls as they are received.
  • Scheduling patient appointments.


Register patients
  • Obtain completed demographics and medical insurance information.


Chart prep
  • Obtain outside records from affiliated care providers (ie: Referring physician, surgeon(s), primary care physician, diagnostic imaging facilities, and hospitals).
  • Request referrals as needed from insurance companies and/or primary care offices.
  • Process additional information requests from affiliated care providers.
  • Review provider schedules, verify insurance and request authorizations as needed.
  • Process additional information requests from affiliated care providers.

QUALIFICATIONS:

  • English/Spanish Bilingual preferred.
  • 1+ year(s) experience in a customer service focused position.
  • 1+ year(s) experience in a medical scheduling role preferred.

SKILL SETS:

  • Excellent customer service skills.
  • Strong organization and multitasking skills.
  • Exemplary written and verbal communication skills.

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