Customer Care Representative

2 weeks ago


Peoria, Illinois, United States OakCraft Elegant Cabinetry Full time

Customer Care Service Rep

Monday-Friday, 7:30AM-4:00PM or 7:00AM-3:30PM

OakCraft is the largest manufacturer of custom and semi-custom cabinetry in the Southwestern United States and has been family-owned and operated since 1983. Our commitment to our employees is to create an ever-evolving environment in which professionals share their gifts and are rewarded for excellence. We offer a comprehensive benefits package, competitive compensation (based on experience), an energizing workplace, and based in a great West Valley location
We are seeking a highly skilled and motivated Customer Care Service Representative to join our team

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Responsible for the delivery of excellent customer service/care to all builders, homeowners and internal team members.
  • Responsible for problem solving, utilizing expertise, research, and appropriate parties to quickly resolve issues.
  • Responsible to follow service items through to completion, working with appropriate parties to quickly resolve issues that may delay timely completion, presenting solutions that are acceptable to all parties.
  • Utilize expertise to recognize different wood species, door styles by sight and by name. Uses appropriate abbreviations in production descriptions for products and accessories to facilitate service issues and requests.
  • Responsible for the research and scheduling of service and/or warranty requests. Coordinates with Field Operations or other company teams to ensure resolution and successful completion.
  • Responsible for customer service to builders, answering inquiries, problems solving and ensuring customer satisfaction with every interaction. Responsible for ensuring builders are educated and informed of all options available and any changes that would impact their understanding of products, timelines and installation.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

  • Knowledge of excellent customer service practices.
  • Knowledge of databases and data entry.
  • Knowledge of computer software appropriate to the assignment, such as Word, Excel and Outlook.
  • Cabinet Knowledge a plus.
  • Ability to work independently.
  • Skill in the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches.

Pay:
$ $20.00 per hour

Expected hours: 40.00 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to Relocate:

  • Peoria, AZ: Relocate before starting work (preferred)

Work Location:
In person

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