Welcome & Services Coordinator
2 months ago
Welcome & Services Coordinator
Job location
In one of our resorts in Mexico, Caribbean or Canada
Ability in the language
Fluent in English, any other language a plus (, Spanish)
Experience level
Experience preferred
Contract type
6 Months Contract
Company information
Club Med is above all an extraordinary utopia founded by the determination of two men: Gilbert Trigano and Gérard Blitz. The latter declared: "From this idea was born a érard Blitz struck the right chord in the after-war context. Releasing individuals from their constraints, allowing them to find themselves and return to original joys. The G.O, the founding pillar of Club Med "At Club Med, kindness is a profession in its own right and that profession is more than a job, it's a lifestyle, it's a form of life", explained one of the founders, Gilbert Trigano.Package
The All Inclusive Career Compensation package includes: 6 months contract (renewable) Round trip airfare covered Room & board provided Full access to all resort amenities Competitive salary and healthcare packageJob description
The Welcome & Services coordinator He/she ensure full client satisfaction upon arrival and during their stay: he/she guarantees the respect of marketing promise related to client loyalty status and nationality; he/she has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.
Your Are
Professional Cheerful and enthusiastic Diplomatic Ability to talk in public Excellent inter-personal skills Good sense of serviceYou will :
Assist clients professionally upon arrival and departure (check-in / check-out) and during their stay (room change, transport...) Ensure a personalized welcome and accompaniment for all clients, depending on their loyalty status and nationality; and ensure a flawless stay Know perfectly and share information regarding the village and its surroundings, standards, and products & services offered in the resort and by Club Med in general Be proactive to communication information, translate documents and events in his/her native language if necessary Handle daily request ensuring communication and follow up in order to smoothen client path as much as possible Know and apply internal payment and billing policy, be responsible for any financial transaction made in his/her working area Be involved in additional sales Suggest improvements to his/her manager regarding daily operations and client experience Assist new recruits in their training and for daily tasks Fill in for Night Audit or night receptionist depending on needs established by Welcome & Services ManagerMail a friend
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