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Customer Service Representative

3 months ago

Redwood City, California, United States Stanford University Full time

Job Title: Customer Service Representative (Fixed Term)

Company: Stanford Alumni Association (SAA)

  • Member of the Technology Support & Training (TST) team within Business Technology Services
  • Responds to inquiries related to alumni web sites, directory, email accounts, and fundraising efforts
  • Manages requests related to computer hardware, software, and applications
  • Identifies recurring problems and collaborates on solutions

Requirements:

  • Experience with various operating systems and computing devices
  • Proficiency in Microsoft Office applications and web browsers
  • Experience with ServiceNow or any ticketing system is a plus
  • Strong communication and interpersonal skills
  • Ability to provide excellent client service and apply IT best practices
  • High level of initiative, flexibility, and conscientiousness
  • Demonstrated ability to work independently and as part of a team

Additional Benefits:

  • Career development programs and tuition reimbursement
  • Access to health and fitness classes and excellent healthcare benefits
  • Opportunities to attend Ted Talks, film screenings, and more

Hiring Process:

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