Customer Service Representative

1 week ago

Redwood City, California, United States Stanford University Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Be the knowledge expert of our Oracle Gift Processing (OGP) and Constituent Alumni Record Database (CARD) systems.
  • Update biographic information and utilize all aspects of our image document system.
  • Complete daily reviews of incoming gift mail and deposit checks and charge credit card gifts in a timely manner.
  • Prepare deposited gifts for processing accurately and in a timely manner.
  • Maintain computerized logs and files in accordance with established accounting procedures.
  • Answer gift, pledge, and biographic updates/inquiries from fundraisers, donors, and departments effectively.
  • Communicate with fundraisers and departments to determine if a donation is a gift and contact donors for more information.
  • Ability to switch daily work function to assist teammates during peak volumes, periods of illness, leave or vacation.

Requirements:

  • High school diploma, G.E.D., or equivalent and two years of relevant experience or a combination of education and relevant experience.
  • Two years of customer service experience desired.
  • Strong verbal and written communication skills.
  • Previous customer-facing role/call center experience is a plus.
  • Must demonstrate a high degree of professionalism and ability to interact successfully with a wide variety of internal and external customers.
  • General understanding of cash handling and reconciliation is desired.
  • Previous banking/accounting experience is also a plus.
  • Good computer skills and strong attention to detail.
  • Ability to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency.
  • Excellent follow-through, tact, integrity, ability to multi-task, and manage confidential information are a must.
  • Must be able to demonstrate solid retention of information to identify, implement and complete any necessary solutions within department policy.
  • A commitment to promoting and supporting an environment of diversity and inclusion.

About Stanford University:

Stanford University is a world-renowned institution dedicated to advancing education, research, and innovation. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our employees are passionate about making a difference in the world and are committed to excellence in all aspects of their work.

Why Work at Stanford?

At Stanford, we offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being. These include comprehensive health insurance, retirement plans, and access to world-class fitness facilities and wellness programs. We also offer opportunities for professional development, tuition reimbursement, and a commitment to promoting and supporting an environment of diversity and inclusion.

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