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Customer First Representative

4 months ago


Wausau, Wisconsin, United States UnitedHealth Group Full time

Customer Service Representative

  • Handle incoming phone calls from customers
  • Identify the type of assistance required
  • Assist with benefit and eligibility queries
  • Address billing and payments concerns
  • Provide authorizations for treatment
  • Explain benefits (EO - Bs) clearly
  • Ask relevant questions to understand customer needs
  • Work remotely in healthcare processing
  • Focus on providing quality service to customers