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Customer Service Representative
3 months ago
** The Walman Optical Company**
** Customer Service Representative**
Carrollton, TX 75007
Our Nouveau Eyewear Division is seeking an experienced **Customer Service Representative.** Nouveau Eyewear is a leading provider of quality frames to eyewear retailers, optical laboratories and independent opticiansmaking this, an exciting opportunity to join our TEAM
Job Summary
The Customer Service Rep acts as a liaison, providing product and service information and resolves issues with customer accounts. Ensures excellent service standards, responds efficiently to customer inquiries and maintains a high level of customer satisfaction.
Primary Responsibilities:
Manage large amounts of incoming calls
Able to enter data fast and accurately
Generate sales leads from caller/prospect interactions
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team performance targets and call handling quotas
Retrieves customer information, stock status, purchase order history and makes changes to customer orders
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Perform other duties as assigned
Experience/Qualifications
Position requires a High School Diploma, GED or equivalent
Prior customer service experience
Excellent communication and presentation skills
Strong telephone and active listening skills
Familiarity with CRM systems and practices
Ability to multi-task, prioritize, and manage time efficiently
Optical industry experience preferred but not required
Benefits
Competitive Salary
Medical Insurance
Dental Insurance
Life Insurance
LTD
PTO
401(k) with company match
Employee Stock Ownership Plan (ESOP)
*The **Walman Optical Company** is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.*
If you are interested in becoming part of the Walman Team please apply online today.
The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.