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Operations Administrator

3 months ago

Santa Ana, California, United States AWP Safety Full time
Company Description

AWP Safety is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description
  • Provide high-quality customer service to any walk-in customers
  • Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
  • Assist with showroom merchandising and ordering products
  • Answer incoming phone calls and transfer to the correct person.
  • Respond, compose, and send e-mail correspondence throughout the company in a timely manner
  • Provide customer support via email, phone, or in person
  • Inform customers of current promotions or special sales
  • Engagement in learning and communicating all Statewide products and services
  • Compliance with all company safety standards and procedures
  • Creatively work with team members on sales strategies
  • Other duties as assigned
Qualifications
  • Strong customer service skills
  • Knowledge of construction, traffic control, or infrastructure industries preferred, not required
  • Strong communication skills, both written and oral, bilingual a plus
  • Excellent computer and internet skills
  • Must be results-driven, friendly, tenacious, work independently and have a positive attitude
  • High energy and self-motivated
  • Team focused and supportive of the company's direction
Additional Information
  • Benefits-eligible 1st of the month following hire.
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance.
  • Company paid LTD.
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America's Greatest Workplaces 2023 for Diversity
Compensation: $22-24 per hour

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.