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Care Management Assistant

3 months ago

Little Rock, Arkansas, United States University of Arkansas System Full time


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Closing Date:
05/24/2024

Type of Position:
Clinical Staff - Nursing

Job Type:
Regular

Work Shift:
Day Shift (United States of America)

Sponsorship Available:
No

Institution Name:
University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.

We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy


Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution.

The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity).

Federal law prohibits the University from discriminating on these bases.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S.

Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at

Department:
ICE | CORE PA IP Care Management 2 IP C

Department's Website:

Summary of Job Duties:


The Care Management Assistant (CMA) position will support the Care Management Department and teams with non-clinical support for the discharge planning and utilization review process of patients at UAMS.

The discharge planning process starts with admission.

The CMA will communicate with post-acute facilities, patients, families and other UAMS team members to ensure that services are arranged as ordered.

The Care Management Assistant supports the inpatient Care Management team (RN Case Managers and Social Workers) in facilitating the referral process with post acute providers for discharge planning.

This position pays $16.00 an hour


Qualifications:
Minimum

Qualifications:

  • High School Diploma/GED plus three (3) years of administrative/documentation experience
OR

  • Associates Degree plus one (1) year of administrative/documentation experience
Preferred

Qualifications:

  • Bachelors degree in Health Sciences field

Additional Information:

Responsibilities:

  • Works collaboratively with the RN Care Manager and Social Work team members focused on care of the patient and family to facilitate timely discharges and support a smooth transition to the next level of care for all patients.
  • Communicates the coordinated referrals to post discharge providers including home health, home and inpatient hospice, Long Term Acute Care facilities, Skilled Nursing Facilities, Assisted Living facilities, transportation and others as needed for a safe discharge plan.
  • Gathers and provides all relevant information needed by facilities to provide for care transitions, following policy with regards to release of information.
  • Conducts follow-up calls with providers to ensure receipt of needed information and expected timing of acceptance.
  • Arranges discharge appointments for patients following up at UAMS or other community providers.
  • Ensures the appointments are listed as part of the patients discharge education.
  • Demonstrates a working knowledge of payer benefits (Medicare, Medicaid as well as managed care and commercial payors). Completes required regulatory documentation for patient admissions with the guidance of Care Management team (examples include but not limited to MOON notices, Medicare Important Messages etc.).
  • Meets face to face with hospitalized patients as part of this process.

Special knowledge, abilities and skills:

  • Computer/keyboard skills
  • Telephone etiquette
  • General knowledge of office equipment
  • Medical Terminology
  • Experience working with DME companies or other post-acute care organizations

Experience, amount (in years) and type:

  • Customer service experience
  • Registration and appointment scheduling experience with EPIC

Customer Service:
Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.

Assist internal and external stakeholders as needed with exceptional customer service.

Salary Information:
"Commensurate with education and experience"

Required Documents to Apply:
List of three Professional References (name, email, business title), Resume

Optional Documents:
Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:
Please contact for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.

The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.


Constant Physical Activity:
Hearing

Frequent Physical Activity:
Feeling, Grasping, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking

Occasional Physical Activity:
Balancing, Crouching, Kneeling, Stooping

Benefits Eligible:
Yes