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Lyophilizer Field Service Engineer

3 months ago

Columbia, Maryland, United States GEA Full time

Responsibilities / Tasks

A Lyophilizer Field Service Engineer assists and performs the installation, start-up, commissioning, evaluation, troubleshooting, maintenance, and repairing of the GEA pharmaceutical lyophilizers at customer sites. In addition, they assist with the performance of factory acceptance tests in Germany from time to time. A GEA FST will travel up to seventy-five percent of the time. – All work is to be performed in strict compliance with GEA and a particular customer's Safety, cGMP, and Quality System requirements.

The following tasks are performed at customer locations in Canada, Puerto Rico, Mexico and the USA

  • Working supervision of local forces receiving and installing GEA Lyophilizers.
  • Working supervision of start-up, commissioning, IQ, OQ, and SAT of GEA Lyophilizers.
  • Perform preventative maintenance services which includes proper completion of associated records.
  • Perform calibration services which includes proper completion of associated records.
  • Working supervision of local forces rebuilding and upgrading installations in cooperation with the responsible specialist departments.
  • Investigate and troubleshoot problems, make repairs recommendations, and then perform the repairs.
  • Write service call reports and follow up with customers and affiliates as required.
  • Contribute to team effort by working the necessary hours, including reasonable overtime, to satisfy the customer and/or complete the task completing all tasks as may be assigned by the supervisor.
  • Be the "Face of GEA"; good people skills and professional behavior are required.

Your Profile / Qualifications

The following tasks are performed at GEA sites in Europe and the USA (driver's license and ability to travel internationally are a must)

  • Assist with the performance of Lyophilizer Factory Acceptance Tests.
  • Attend Lyophilizer FSE product training sessions.
  • Write service call reports and follow up with customers and affiliates as required.
  • Remote support of customers via telephone and email communications.
  • Contribute to team effort by working the necessary hours, including reasonable overtime, to satisfy the customer and/or complete the task completing all tasks as may be assigned by the supervisor.

Working at GEA Group has significant benefits

  • 11 Paid Holidays
  • PTO - Paid Time Off
  • Medical Plans
  • Dental Insurance
  • Vision Insurance
  • Health Savings and Spending Accounts
  • Tuition Reimbursement
  • 401k with excellent employer match
  • Wellness Incentive Program
  • Employee Assistance Program

#engineeringforthebetter

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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