Service Coordinator

2 weeks ago


Northbrook, Illinois, United States UmbrellaOne, LLC Full time

POSITION TITLE:
Service Coordinator (facility maintenance)

***: The Service Coordinator will work under the joint supervision of a Senior Account Manager and will work with our customers, vendors and employees to complete repair service orders and projects while providing the highest level of customer service.

DUTIES:

  • Timely dispatches maintenance repair calls to vendors or company employees.
  • Follows up with customer service location and vendor or company employee to ensure that the call was competed in a satisfactory manner.
  • Works with Client Program Manager on resolution of problem repair calls.
  • Manages complex client project from beginning to successful completion.
  • Follows up with client home office contact to make sure work orders and projects are completed in a timely and satisfactory manner.
  • Completes special projects as needed.
  • Compose estimates to clients to perform maintenance tasks.
  • Complete invoices to be submitted to client for work performed.

POSITION STATUS:
Full-time hourly

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Demonstrates professional verbal and written communication skills.
  • Knowledge of customer service principles and practices.
  • Proficiency with MS Office (Outlook, Excel, Word).

Pay:
$ $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person

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