Office Manager

1 week ago


Northbrook, Illinois, United States Stone Financial Consulting Company Full time
Job DescriptionJob Description

Client company located in Northbrook, IL, is seeking a friendly and enthusiastic individual to join our customer service team. As a Customer Service/Office Manager, you will be the first point of contact for our customers, addressing their inquiries, resolving complaints, and ensuring their overall satisfaction. Your primary goal will be to provide exceptional service and build strong relationships with our clients.

Responsibilities:

  1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  2. Assist customers with product information, pricing, availability, and order processing.
  3. Handle and resolve customer complaints and concerns with empathy and patience.
  4. Escalate unresolved issues to the appropriate department or supervisor for further assistance.
  5. Maintain accurate records of customer interactions and transactions.
  6. Coordinate with sales and warehouse for order processing and shipping.

Requirements:

  1. College diploma or equivalent; college degree preferred.
  2. Proven customer service experience in a similar role and excellent communication skills.
  3. Ability to multitask and prioritize in a fast-paced environment.
  4. Proficiency in using customer service software, CRM systems, and Microsoft Office.
  5. Previous experience of home improvement related products is preferred.
  6. preferred fluent in both English and Chinese.

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