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Field Service Technician
3 months ago
Job Summary:
Under limited supervision, troubleshoot, service, and repair valves and electrical controls on site and in the shop; Establish rapport with municipalities, county agencies, cities, and other water-related entities. Assist with installation, schedule and perform yearly maintenance and contract work; and perform related duties as assigned.
Reports to: District Sales Manager and Regional Sales Manager.
Examples of Duties and Responsibilities:
- Schedule service and perform service on site;
- Prepare and organize supplies given work order needs;
- Prepare accurate service reports promptly for completed work;
- Assemble, modify, repair and replace valves;
- Advise customers as to performance and service requirements of company products;
- Prepare customer quotations;
- Work effectively and safely with other employees, customers, and contractors;
- Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
- Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations;
Knowledge/Skills/Abilities:
- Ability to communicate with company representatives, vendors and customer representatives;
- Ability to assess customer service contract needs and prepare quotations;
- Ability to perform basic math computations;
- Skilled in use of hand tools and small power tools;
- Working knowledge of all product lines;
- Ability to understand and follow instructions;
- Ability to read and interpret schematic drawings;
- Ability to organize, schedule and complete work with minimal supervision;
- Knowledge of pricing and billing procedures;
- Considerable knowledge of basic assembly and repair procedures and principles of hydraulics;
- Ability to organize service orders, lay out materials and complete billing records;
- Computer literacy in Microsoft Word and Excel and ability to learn job related software programs;
- Ability to qualify for Confined Space Entry certificate; and
- Ability to work in confined spaces.
