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Call Center Representative

3 months ago

Charlotte, North Carolina, United States Wise Up Creative Full time
Job Title: Call Center Representative

Location: Charlotte, NC

Job Type: Full-Time

Job Summary: The Call Center Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Assist customers with order placement, tracking, and returns.
  • Maintain customer records by updating account information.
  • Escalate unresolved issues to appropriate departments or supervisors.
  • Meet or exceed performance metrics including call handling time, customer satisfaction, and quality standards.
  • Follow company policies and procedures in handling customer interactions.
  • Participate in training sessions to stay updated on product knowledge and call center best practices.
Requirements:
  • High school diploma or equivalent; college degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficient in using computer systems, CRM software, and other relevant applications.
  • Strong interpersonal skills and the ability to work well in a team environment.