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Customer Service Representative

2 months ago

Charlotte, North Carolina, United States US Tech Solutions, Inc. Full time
Job Title: Call Center Representative

At US Tech Solutions, Inc., we are seeking a highly skilled and motivated Call Center Representative to join our team.

Job Summary:

We are looking for a customer-focused individual who can effectively manage large volumes of incoming calls, generate sales leads, and build sustainable relationships with customers.

Key Responsibilities:

  • Manage high volumes of inbound calls efficiently
  • Identify and capitalize on opportunities to generate sales leads
  • Build and maintain trust-based relationships with customers through open communication
  • Provide accurate, clear, and complete information using appropriate methods/tools
  • Meet sales and customer service targets, as well as call-handling quotas
  • Handle customer complaints and provide timely solutions, ensuring follow-up for resolution
  • Keep detailed records of customer interactions and manage account information efficiently
  • Follow communication procedures, guidelines, and policies
  • Go above and beyond to engage and satisfy customers

Requirements:

  • Call center experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to meet sales and customer service targets

What We Offer:

US Tech Solutions, Inc. offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.