Customer Service Representative

10 hours ago

Charlotte, North Carolina, United States iQor Full time
Customer Support Call Center Representative

We are seeking a professional and polite Customer Support Call Center Representative to provide remarkable service to our clients' customers via phone.

The ideal candidate will have excellent communication skills, be able to work independently and in a team environment, and have a strong problem-solving ability.

Responsibilities:

  • Handle general customer care calls and business services accounts calls
  • Upgrade services
  • Process account payments
  • Assist customers with technical mobile issues
  • Answer inbound calls and greet customers with energy and enthusiasm
  • Place outbound calls and communicate with energy and enthusiasm to customers
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
  • Meet department productivity and quality standards
  • Strive for first call resolution and take true ownership of customer needs and issues
  • Communicate and follow instructions for one call customer resolution
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
  • Take an active role in educating customers about our clients' products and services

Requirements:

  • 1+ years of customer service experience preferred
  • Call center experience preferred
  • Must have some technical support experience
  • Must have ability to work independently and in a team environment
  • Problem solving skills
  • Ability to maintain accuracy and production standards
  • Physical attendance is key to success and necessary to meet objectives
  • You have the flexibility to work any shift, including nights and especially weekends

US Citizenship Required

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

iQor is an equal opportunity employer and welcomes applications from diverse candidates.

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