Director, Design Experience, Real Estate Services

2 weeks ago

Minnetonka, Minnesota, United States UnitedHealth Group Full time

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Director of Design Experience is responsible for leading the development and ongoing evolution of the real estate strategy for design across our 4 distinct asset types (office, medical, pharmaceutical and data centers). Partners with our functional RES delivery teams, key internal stakeholders (i.e., Marketing and Branding) and supports our real estate customer relationship managers representing the businesses real estate needs. This role oversees design delivery including performance management of in house and third-party provider teams driving high quality employee, patient, and provider experience through a solution-driven, cost effective and efficient design solution.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Lead, develop and motivate team of in-house design experts and third-party providers to deliver quality solutions for our office, medical and pharmaceutical locations across the domestic UHG portfolio
  • Demonstrate thought leadership in designing employee, patient, and provider experiences, while maintaining fiscal responsibility
  • Collaborate closely with the Real Estate Centers of Excellence and Strategy teams to ensure efficient processes, effective programming, and successful planning and design delivery
  • Support the execution of UHG's sustainability goals that impact design experience and delivery
  • Own performance management of third-party services providing architectural and other design services (flooring, art, furniture, branding.) support to customer relationship managers and UHG businesses
  • Provide input into project budgets and delivery. Effectively communicate the financial impact of clinical design and workplace strategy in business terms
  • Collaborate with the Real Estate Centers of Excellence teams and other UHG stakeholders, including Corporate Services, Sourcing and Procurement, Health and Safety, Security, Sustainability, Technology, and Finance, to meet the needs of all UHG stakeholders
  • Provide consulting and SME for Real Estate international design and delivery team
  • Perform benchmarking and continuous research on healthcare and workplace trends to identify new innovations and their potential applicability to UHG businesses
  • Facilitate issue resolution to ensure a high level of credibility between the Business and RES
  • Serve as SME for real estate design and workplace strategy

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 8+ years of experience in healthcare and/or office design industry
  • Experience in a leadership role managing teams and suppliers
  • Working real estate experience (Designing, Planning, Projects)
  • Demonstrated ability to build effective relationships. Solid interpersonal and communication skills at all levels of the organization
  • Demonstrated ability to take complex analysis, summarize at an executive level, and make sound, data driven recommendations
  • Flexible and creative thinking and problem-solving ability
  • Effective, experienced leader of cross-functional teams. Experience working in a dynamic and matrix-oriented environment
  • Deliver results through best practices and consistent service delivery
  • Ability to travel up to 25% nationally

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $147,300 to $282,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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