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Resident Experience Coordinator

4 months ago

Minnetonka, Minnesota, United States Great Lakes Management Company Full time

Join our team at Amira Minnetonka, a vibrant 55+ independent living community, as a Resident Experience Coordinator The Resident Experience Coordinator is responsible for the planning, coordinating and directing of a wide and varied scope of activities and programming which meet the spiritual, emotional, intellectual, vocational, social, physical and environmental needs of the resident population.

Job Details:

  • Hours - Full-time, Monday - Friday, 9am to 5pm
  • Pay - $26 / hour
  • Location - 801 Carlson Pkwy, Minnetonka, MN 55305

Benefits:

  • 401(k) Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Affordable Healthcare Benefits
  • Tuition Discounts

Job Objective(s):

The Resident Experience Coordinator is responsible for the planning, coordinating and directing of a wide and varied scope of activities and programming which meet the spiritual, emotional, intellectual, vocational, social, physical and environmental needs of the resident population. The Resident Experience Coordinator will work with the Resident Experience Director to implement the life enrichment activities.

Resident Experience Coordinator Responsibilities:

  • With the assistance of residents and resident committees, plan, coordinate and direct a balanced and engaging program with the intent of including all residents in areas of programming and activities of their preference.
  • Assist residents or resident committees in determining the format and frequency of activities.
  • Network, plan, coordinate and contract with third party partners such as lecturers, volunteers, vendors, performers, etc. that may provide virtual or in-person programming and events for the communities.
  • Coordinate with the Community Manager and Resident Experience Director regarding implementation of vendor and/or community funded programming (such as fitness classes).
  • Post and distribute information and material regarding events, programs, activities, etc.
  • Work with Community Manager and Resident Experience Director to create annual activities plan, goals, and budget. Maintain appropriate records pertaining to the department budget. Monitor and control cost expenditures, providing justifications/explanations for variances as appropriate.
  • Meet with new residents to provide orientation to activities and programs.
  • Oversee the operation of the community's library, craft area and woodshop and other activity and common spaces.
  • Keeps detailed information available to residents regarding local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents. Maintains relationships and contacts with concierge vendors to offer to residents.
  • Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
  • Answers phone calls, routes all calls to the appropriate team member for assistance and assists with completed service request call backs as necessary.

Qualifications:

  • Creativity in developing and planning activity programs.
  • Group leadership and interpersonal skills to lead one on one, small and large group activities.
  • Ability to use basic Windows, Microsoft Office (Word, Excel, Outlook) computer programs.
  • Minimum of one year of life enrichment experience in active adult, assisted living or long-term care communities serving a senior population preferred but not required.


Great Lakes Management Company is an at-will employer; this job description is a guideline and does not constitute a written or implied employment contract. GLMC is an EO Employer/Vets/Disabled.