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Customer Operations Representative

3 months ago

Plano, Texas, United States Protech Staffing Services, Inc. Full time

Customer Operations Representative :

Multi-functional role with responsibilities encompassing every aspect of Sales Order management. Point-of-Contact and liaison between Delta and our Customer. Comfortable operating in a fast-paced, challenging environment. Self-motivated, critical thinker, possessing a highly driven, professional mindset towards customer focus. Deltas core goals include delivering quality products, on-time with an excellent customer experience; this position is pivotal in achieving that goal.

Responsibilities

Daily, detailed order management of assigned customer accounts. Oversees processing of sales orders from PO receipt through to invoice payment.

Performs high-level Material Planning functions in SAP to interpret inventory positions in order to plan or update Sales Orders and create Delivery Notes for Shipping Dept.

Liaison with all internal departments, especially Purchasing, Planning and Shipping to guarantee our customer commitments are delivered on-time and in-full.

Provides operational updates (Open Order, Tracking and Invoice Reports) to customer via customer portals, email, phone calls and regularly scheduled meetings.

Reports to Management and Sales Team through weekly meetings using Excel reports; utilizing functions such as (Pivot Tables, VLOOKUP and Charts)

Coordinates with other Delta manufacturing and warehousing facilities to schedule customer drop shipments.

Assists Accounts Receivable and Accounts Payable teams in resolving outstanding invoice issues.

Skills

Proficient, experienced computer software user across multiple platforms. MS Office (Outlook, Excel, Word and Power Point) and ERP systems (SAP highly preferred).

Excellent typing and data entry skills; highly focused on attention to detail and accuracy.

Effective communication skills, both oral and written, with experience in customer facing exposure.

Demonstrated ability to comprehend a broad range of complex issues and problem solve real-time while working with customer base.

Established history operating in collaborative team atmosphere. Effective time management and organizational skills, with ability to prioritize critical tasks.

Job Experience:

Five years experience in customer service or business operations environment.

Education:

Associate Degree in Business Administration or a similar field of study.

In lieu of associate degree 5 years of relevant experience will be considered