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Customer Service Representative

2 months ago

Plano, Texas, United States asTech Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at asTech. As a key member of our support team, you will play a critical role in providing exceptional service to our customers and ensuring the accuracy and efficiency of our diagnostic scan reports.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Resolve customer issues and complaints related to the use of our AsTech device
  • Offer basic training and assistance to customers on the setup and use of our device
  • Process invoices and service reports with accuracy and attention to detail
  • Monitor and analyze scan reports to ensure quality control and customer satisfaction
Requirements
  • High school diploma or equivalent required
  • Excellent customer service and communication skills
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • Experience in customer service or technical support
  • Knowledge of Salesforce or similar CRM software
  • Problem-solving and documentation skills
Work Environment

This role operates in a professional office environment with standard office equipment. The physical demands of this role include occasional lifting of up to 5 pounds and visual acuity, speech, and hearing.

asTech is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.