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Customer Service Representative

2 months ago

Plano, Texas, United States The Glass Guru Full time

Job Summary:

The Customer Service Representative will serve as the primary point of contact for customers, providing exceptional support and ensuring a positive experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide product information in a professional and courteous manner.
  • Order Management: Process customer orders, verify information, and ensure accurate fulfillment.
  • Inventory Management: Monitor and maintain inventory levels, reporting any discrepancies or issues to management.
  • Team Collaboration: Work closely with sales, marketing, and operations teams to ensure seamless customer service and support.
  • Continuous Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and experience.

Requirements:

  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and proficiency in Microsoft Office.
  • Background Check: Must pass a background check and drug test.

Preferred Qualifications:

  • Experience: Previous customer service or sales experience preferred.
  • Skills: Strong problem-solving skills, ability to work under pressure, and proficiency in CRM software.

What We Offer:

The Glass Guru is an equal opportunity employer offering a competitive salary, benefits package, and opportunities for professional growth and development.