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Donor Resource Coordinator

3 months ago

Itasca Illinois, United States Gift of Hope Full time

Overview:
Are you looking to make a difference? Team up with Gift of Hope


Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and NW Indiana.

Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.


TThe Donor Resource Coordinator receives and refers donor-related calls to appropriate procurement, transplant and hospital development staff; provides prompt, efficient processing of all incoming and outgoing calls to fully optimize organ, tissue, and/or eye referrals and donation potential.

Compensation range for this position is $ / hour.

Responsibilities:

NOTE:

This is a Night Shift position (7 PM - 7 AM) with a fixed, rotating schedule that includes alternating weekends.


The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.


Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that embraces diversity, equity, inclusion and belonging.

Adhere to all policies and procedures in carrying out the responsibilities of this position.

Demonstrate support for our mission through annual participation in a donor family event

Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope's policies and procedures

Evaluate incoming organ, tissue and eye/cornea referrals for initial donor eligibility

Update relevant internal and external stakeholders on status of active referrals

Coordinate logistics when necessary on active tissue referrals

Communicate accurate referral information with the appropriate on-call AOC

Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes prior to autopsy; forward appropriate referrals for eye/cornea to respective eye banks in accordance with established protocols

Follow up with hospital staff to determine status on pending organ and tissue referrals

Receive potential donors to Gift of Hope's in-house recovery suite and complete relevant paperwork as needed

Qualifications:
Education and Training Required

The following identifies the minimum education and training required to perform the essential functions of

the job

Associates degree in a health- or science-related field, or respiratory therapist certification, or equivalent work experience

Experience and Skills Required

The following indicates the minimum skills and experience required to perform the essential functions of the job

Knowledge of medical terminology

Ability to make sound clinical assessments in a fast-paced environment

Ability to stay focused in an environment that has constant activity

Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners

Excellent verbal communication skills

Ability to express empathy

Attention to detail to assure that pertinent data about donors is collected and recorded accurately

Basic computer skills, including the ability to type and talk simultaneously

Physical Demands


The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Ability to function in a normal office environment

Ability to sit for extended periods of time

Ability to work outside normal business hours, including weekends and holidays

Ability to work three to four 12-hour shifts per week

Ability to take overnight trips for conferences or educational needs outside of the normal work schedule, 1 -2 times per year

Ability to attend monthly staff meetings that may fall outside of scheduled work days

Ability to speak clearly, to handle extensive telephone work

Ability to input data into a computer while talking on the phone

Ability to cope with highly charged emotional people and situations

Ability to lift up to 100 lbs.

Ability to lift and turn donors of a maximum of 400 lbs. with assistance, and move them from cart to cart, or cart to table

Work Environment


The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.

Open office environment which can be loud and distracting

Long hours

Ability to work scheduled shifts despite weather or environmental conditions (This position is considered essential to daily operations of the organization in a 24-hour call center that does not close.)

Ability to be flexible with shift schedule and work beyond scheduled shift to meet the demands of organ and/or tissue donation

Ability to attend monthly staff meetings that may be outside the normally scheduled shift

Telephone conversations lasting up to one hour or more

Fast-paced, highly regulated environment with frequent changes to policies and protocols

Possible exposure to communicable diseases, hazardous materials, pharmacological agents, with little likelihood of harm if established health precautions are followed


The policy of Gift of Hope Organ and Tissue Donor Network is to promote equal employment opportunity through a positive and continuous program of specific practices designed to ensure the full realization of equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran designated under the Vietnam Era Veterans' Readjustment Assistance Act, as amended (VEVRAA).

This reaffirms our commitment to this policy.