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Donor Resource Coordinator

2 months ago

Itasca Illinois, United States Gift of Hope Full time
About the Role

We are seeking a highly skilled and compassionate Donor Resource Coordinator to join our team at Gift of Hope. As a key member of our organization, you will play a critical role in coordinating organ and tissue donation efforts, ensuring that our mission to save and enhance lives is fulfilled.

Key Responsibilities
  • Receive and refer donor-related calls to appropriate procurement, transplant, and hospital development staff, providing prompt and efficient processing of all incoming and outgoing calls to optimize organ, tissue, and/or eye referrals and donation potential.
  • Coordinate logistics for tissue donation, ensuring seamless communication with stakeholders and adherence to established protocols.
  • Acquire and manage confidential records, protecting sensitive information according to all standards, regulations, and policies.
  • Evaluate incoming organ, tissue, and eye referrals for initial donor eligibility, forwarding appropriate referrals to eye banks in accordance with established protocols.
  • Update relevant stakeholders on the status of active referrals in a timely manner, ensuring accurate and efficient communication.
  • Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes, maintaining a high level of professionalism and attention to detail.
  • Follow up with hospital staff to determine status on pending organ and tissue referrals, demonstrating a commitment to excellence and customer satisfaction.
  • Review Uniform Donor Risk Assessment Interviews thoroughly and accurately, ensuring appropriate screening was conducted and processor requirements are met prior to coordination of logistics.
  • Successful completion of routine competency evaluations is required for this position, demonstrating a commitment to ongoing learning and professional development.
Requirements
  • Associate's degree in a health- or science-related field preferred, or equivalent work experience.
  • Working knowledge of medical terminology.
  • Ability to make sound clinical assessments in a high-pressure environment.
  • Ability to stay focused in an environment with constant activity.
  • Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners.
  • Excellent verbal and written communication skills.
  • Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency.
  • Ability to express empathy.
  • Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently.
  • Basic computer and Microsoft Office skills, including the ability to simultaneously type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting.
  • Ability to practice with a high degree of autonomy and utilize all available resources to problem solve.
  • Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines.
  • Ability to work collaboratively and respectfully with internal stakeholders and partner organizations.
Work Environment

The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.

  • Open office environment and/or HIPAA compliant private home office setting without noises or distractions.
  • Highly regulated environment with frequent changes to policies and protocols that require strict adherence.
  • Ability to be flexible with shift schedule and at times work beyond scheduled shifts to meet the demands of organ and tissue donation.
  • Ability to work scheduled shifts despite weather or environmental conditions. This position is considered essential to daily operations of the organization in a 24-hour call center that does not close.