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Program Coordinator, Study Abroad

3 months ago

Boston, Massachusetts, United States Boston University Full time

Essential Function 1: 35%

  • Ensure smooth daily operations of the Study Abroad Front Desk including maintaining phone log and calendars and creating Enrollment Services departmental newsletter
  • Respond to constituent needs and refer to most appropriate Study Abroad or Global Program staff members
  • Support recruiting and enrollment efforts through positive, accurate and timely communication and superlative customer service

Essential Function 2: 35%

  • Communicate with applicants/participants, advisors and recommenders to resolve specific problems with invalid credentials
  • Assist with the document imaging process and ensure electronic documents are correctly uploaded to the Study Abroad student data management system
  • Access transfer grades for student applicant processing
  • Coordinate the twicedaily data sync using FileMaker database
  • Troubleshoot common technical problems and report significant issues to appropriate staff

Essential Function 3: 20%

  • Manage Enrollment Services Advising Hours procedures including organizing internal calendars and student sign in, troubleshooting Calendly system, gathering data for analysis and advising students
  • Assist at marketing and outreach events in a general advising role
  • Assist Enrollment Services team with the planning, implementation and presentation of predeparture conference for students (occurs three times per year)

Essential Function 4: 5%

  • Advise students on deposit related matters, handle all incoming program deposits and review requests for deposit waivers and appeals to determine if they should be granted
  • Review and complete all consortium agreements submitted by nonBU students

Essential Function 5: 5%

  • Interview, hire, train and supervise 12 student workers per semester
  • Assist Enrollment Services staff with basic administrative tasks and support as assigned by supervisor and/or Director, Enrollment Services

Required Skills:

  • 13 years of experience working in customer service, preferably in an educational setting
  • Highly organized with ability to manage multiple projects and priorities at the same time
  • Ability to work effectively as part of a team
  • Proven track record of problem solving
  • Ability to work as a successful team member
  • Discreet and heightened sense of awareness when working with sensitive data
  • Strong attention to detail
  • Strong crosscultural interpersonal and communication skills and the ability to work effectively with all levels of staff
  • We_ are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, _pregnancy_ or pregnancyrelated condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor._