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Service Advisor

3 months ago

Port Huron, Michigan, United States Northgate Ford Full time
Job Description

Northgate Ford, a reputable dealership located in Port Huron, Michigan, is searching for a committed Service Advisor to join their team. They place great importance on in-person interactions and strive to foster a welcoming and positive atmosphere for both staff and clients.

As a Service Advisor at Northgate Ford, you will be the initial point of contact for individuals visiting the service department. Your responsibilities will include addressing customer queries, scheduling service appointments, and ensuring a smooth service process.

If you have a passion for delivering outstanding customer service, thrive in a dynamic setting, and enjoy building rapport with clients, this position at Northgate Ford presents an exciting opportunity for professional growth and success in the realm of customer service.


Perks:
  • Competitive Annual Base Salary with Commission
  • Paid Time Off (PTO)
  • Comprehensive Health, Dental, and Vision Insurance
  • Retirement Plan
  • No Evenings Worked

Key Responsibilities:
  • Engage with customers to grasp their service requirements and provide them with service options
  • Manage service appointments and collaborate with the service team to ensure prompt completion of tasks
  • Conduct initial evaluations of customers' vehicles to determine service needs and convey findings effectively
  • Offer recommendations for necessary services and maintenance based on vehicle condition and manufacturer guidelines
  • Clearly explain service suggestions to customers, addressing any inquiries or issues they may have
  • Follow up with customers post-service to confirm satisfaction and address any additional needs

Requirements:
  • Prior experience in customer service, particularly within the automotive sector
  • Excellent interpersonal skills and the ability to communicate effectively with customers and team members
  • Basic knowledge of automotive terminology and services
  • Strong organizational abilities to juggle tasks, prioritize effectively, and manage time efficiently in a fast-paced setting
  • Problem-solving capabilities to identify issues, assess situations, and provide workable solutions
  • Team-oriented mindset, ready to collaborate with colleagues towards shared objectives
  • Professionalism in demeanor, adherence to ethical standards, and positive representation of Northgate Ford