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Customer Service Representative

3 months ago

Melbourne, Florida, United States Cynet Systems Full time

Open Position - Customer Service Representative at XYZ Company


Responsibilities:

  • Candidates must have a flexible schedule.
  • Clearly and effectively communicate information using verbal and written skills.
  • Exceptional Customer Service abilities.
  • Precise typing proficiency.
  • Capability to adhere to standard protocols.
  • Prioritize tasks based on importance and immediacy.
  • Ability to thrive in a rapid-paced, collaborative setting and adjust promptly to new methods and dynamic circumstances.
  • This role demands keen attention to detail and compliance with regulations and processes.
  • Capability to record comprehensive notes regarding interactions among relevant parties about inquiries.
  • Assist in onboarding new team members when required.

Qualifications:

  • High School Diploma or equivalent with at least 6 years of relevant experience or 2 years of post-secondary education with at least 2 years of related experience.
  • 5 years of experience in handling customer inquiries.

Preferred Additional Skills:

  • Proficiency in Office Applications (Outlook, Excel) is advantageous but not mandatory.
  • Familiarity with Remedy Incident Management System (or equivalent) is preferred but not obligatory.
  • Technical and/or Networking background is a bonus but not essential.

Essential Skills:

  • Previous customer service experience is beneficial.
  • Exceptional Customer Service abilities.
  • 5 years of customer service interaction.
  • Accurate typing skills.
  • Capability to adhere to standard protocols.
  • Prioritize tasks based on importance and immediacy.
  • Ability to thrive in a rapid-paced, collaborative setting and adjust promptly to new methods and dynamic circumstances.
  • This role demands keen attention to detail and compliance with regulations and processes.
  • Capability to record comprehensive notes regarding interactions among relevant parties about inquiries.
  • Assist in onboarding new team members when required.
  • Proficient knowledge of MS Office.