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Helpdesk Manager

3 months ago

San Antonio, Texas, United States BirchStreet Systems Full time

We are looking for an experienced Helpdesk Manager with a minimum of 15 years of professional background to join our crew. The perfect applicant will be a specialist in assisting both Mac and Windows environments, Microsoft Office suite (Word, Excel, PowerPoint, Visio), and Office 365 administration. This position calls for expertise in comprehending email systems, Active Directory, Azure Active Directory, SIP, network cabling, and wireless networking technologies. Furthermore, the candidate must be adept at lifting up to 40lbs and available for on-call duties with pager support. Exceptional written communication capabilities are vital for proficiently documenting matters and communicating solutions. This is an ON-SITE position, situated in our San Antonio, TX office.

Key Responsibilities:

  • Lead a compact Helpdesk team supporting team members worldwide.
  • Setup/Configure/Decommission laptops - Windows & Mac for fresh staff members joining/leaving the organization.
  • Offer technical help to end-users for both hardware and software problems linked to Mac and Windows environments.
  • Resolve and diagnose problems with Microsoft Office apps such as Word, Excel, PowerPoint, and Visio.
  • Expertise in Office 365 platform covering user management, licensing, and security adjustments.
  • Handle email systems and address email-related problems rapidly.
  • Senior Systems Administrator responsibilities, manage Windows/Linux systems, patching, monitoring, and alerting.
  • Sustain and troubleshoot Active Directory and Azure Active Directory settings.
  • Set up and diagnose SIP-based communication systems.
  • Install, diagnose, and sustain network cabling infrastructure.
  • Configure and bolster wireless networking technologies.
  • Respond to on-call obligations and pager alerts swiftly.
  • Elevate and transfer appliances weighing up to 40lbs as necessary.
  • Datacenter activities: Rack servers, switches, cabling, labeling, replace drives, and troubleshoot hardware matters.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related domain.
  • Minimum of 10 years of experience in a Helpdesk or technical aid capacity.
  • Competence in supporting both Mac and Windows operating systems.
  • Comprehensive understanding of Microsoft Office suite covering Word, Excel, PowerPoint, and Visio.
  • Background in managing Office 365 environment along with user management and security modifications.
  • Familiarity with email systems and resolving email-linked problems.
  • In-depth understanding of Active Directory and Azure Active Directory management.
  • Experience in setting up, running - SSO/SAML.
  • Experience with SIP-based communication systems is advantageous.
  • Proficiency in network cabling and wireless networking technologies.
  • Aptitude to lift and move appliances weighing up to 40lbs.
  • Exceptional written and verbal communication proficiencies for recording problems and solutions.
  • Readiness to engage in on-call rotation and pager assistance.
  • Superior troubleshooting and issue-solving proficiencies.
  • Capable of operating under stress and managing crucial scenarios with calmness.
  • Robust organizational and time management competencies.
  • Pertinent certifications (e.g., CompTIA Server+, Cisco CCNA, etc.) are beneficial.