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Patient Scheduling Specialist

3 months ago

Silver Spring, Maryland, United States Community Clinic Inc. Full time
Job DescriptionJob Description

CCI Health Services is a 50-year-old Federally Qualified Health Center is a diverse and inclusive workplace that serves 60,000 medical patients and Women Infant's & Children (WIC) participants in Montgomery and Prince George's Counties. As a 501(c)3 non-profit, CCI is committed to providing high-quality, affordable primary healthcare to every patient across all life stages. Visit for more information.

We are an approved FQHC for the NHSC loan repayment program (with an HRSA score of 19).**NHSC Student Loan Repayment Program recognizes CCI Health Services as an approved FQHC participant. Learn more: National Health Service Corps Students to Service Loan Repayment Program Application and Program Guidance )

Description:

Use your customer service skills to make a difference

Schedule: Monday – Friday, 8:00 – 4:30 pm; No weekends

Who would enjoy working with us? Someone who...

  • Enjoys working in a fast-paced and diverse environment
  • Has a passion for helping people.
  • Is adaptable to changes.
  • Has a positive attitude.
  • Can multitask in an engaging, team-oriented environment.
  • Loves customer service

As a Communications Specialist, you'll:

  • Answer incoming calls at our Scheduling Center in our Support Center.
  • Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.
  • Transfer calls to the health centers according to protocol.
  • Maintain cultural sensitivity when dealing with customers and coworkers.
  • Act as a team player in all work situations.
  • Always consider "what is the right thing?" when making a decision.
  • Look for ways to improve job quality and create a fun work atmosphere.
  • Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.
  • Respond to emails professionally and in a timely manner.

What we're looking for:

  • High School diploma or GED required.
  • One year phone service preferred.
  • Customer service experience required.
  • Strong telephone etiquette and excellent keyboard skills.
  • Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.

Other Requirements

  • COVID-19 Vaccine & Booster (Required) Religious or Medical Exemptions available via application process.

Why work at CCI?

  • Extensive benefits plan
  • Generous PTO Plan
  • 403B Retirement Plan + Employer match up to 4%
  • Tuition Reimbursement
  • Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
  • Our providers are insured for malpractice under the Federal Tort Claims Act.

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George's Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit for more information.

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