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Operations Director

3 months ago

Chicago, Illinois, United States PM Pediatrics Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Summary PM Pediatric Care is looking for an inspiring and motivated Regional Operations Director (ROD) to lead a portfolio of 8-12 urgent care locations with ~100 team members through 6-8 direct reports and a P&L of ~$10-30M. The ROD will develop market growth strategy, drive business and clinical outcomes, and serve as a key member of the leadership team reporting to the Senior Vice President of Clinical Operations. Description

Financial Management:

  • Manage the regions profitability (P&L statements, approximately $10-30M in revenue depending on region), operations, labor management, contract management, and clinical outcomes within the assigned region and offices.
  • Review/analyze budget and implement cost-control measures to ensure fiscal responsibility and profitability.

Operational Efficiency

  • Drive operational, financial, team and clinical performance of region through KPIs including market growth, clinical productivity, staffing, attrition, quality and safety.
  • Streamline processes, workflows, and procedures to maximize efficiency and productivity.

Employee Management & Regional Oversight

  • Recruit, train and develop regional leaders into a high functioning, dynamic care team.
  • Provide engaged, on-site presence to local leaders and holds them accountable for achievement of defined KPIs.
  • Create collaborative culture that solves complex problems facing the region.
  • Coordinate provider schedule and backup system to minimize clinical care disruptions.
  • Oversee vendor and inventory management
  • Ensure sites are compliant with accrediting body standards and facilities mock inspections.
Qualifications
  • Bachelors degree required; preferred masters degree or clinical equivalent.
  • Minimum 5+ years of healthcare management experience, including multi-site operations management.
  • Strong leadership skills and ability to motivate and develop employees of diverse professional backgrounds.
  • Prior P&L management experience, strong financial expertise and analytical skills are essential.
  • Quality/process improvement experience preferred.
  • Knowledge of marketing, communications, insurance contracting, and billing practices in healthcare.
  • Proficiency in MS Excel and MS suite required.
  • Travel to our other urgent care offices and on-site office presence required.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.