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Bilingual/Non-Bilingual Call Center Representative

4 months ago

Lubbock, Texas, United States Texas Mutual Insurance Company Full time

We're excited you're considering joining a great place to work

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.


About this Position

Texas Mutual provides top tier service to our policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries.

Recognized as one of the Best Places to Work in Texas, our employees benefit from a hybrid/flex work opportunity which includes working from home and having the opportunity to collaborate in the office.

Responsibilities & Qualifications

What you can expect:

  • Work schedules are Monday through Friday typically from 8:45am to 5:30pm.
  • You have the option to report to any one of our office locations in Austin, Dallas, Houston, or Lubbock for the in-office work days.
  • Promotional opportunity within 15 months from date of hire and a 13% compensation increase.
  • Opportunity to work remote, on average, 80% of the time.
  • You will receive 8 to 10 weeks of one-on-one training.

In this role, you will:

  • Be the first contact for customers and injured workers, delivering excellent customer service.
  • Answer inbound phone calls, resolve caller needs, and provide information.
  • Retain a significant amount of information, follow a structured schedule and provide individualized attention to each customer.

Required Qualifications:

  • High school diploma or equivalent education, training, or experience.
  • At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
  • Bilingual in Spanish and English for the Bilingual Call Center Representative position only.

Flex-Hybrid Work Environment:

Texas Mutual's flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

  • Annual performance bonus and merit-based pay increase
  • Lifestyle Savings Account ($1,000 per year)
  • Automatic 4% employer contribution to retirement plan
  • 401k plan with 100% employer match up to 6%
  • Student loan repayment matching in 401k plan
  • Three weeks' time off for vacation
  • Nine paid holidays and two personal days each year
  • Day one health, Rx, vision and dental insurance
  • Life and disability insurance
  • Flexible spending account
  • Pet insurance and pet Rx discounts
  • Free on-site gym, fitness classes, and health and wellness resources
  • Free identity theft protection
  • Free student loan repayment and refinancing consultation
  • Professional development and tuition reimbursement
  • Employee referral bonus
  • Free onsite snacks
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