Client Service Team Member

2 weeks ago


Hoboken, New Jersey, United States Hoboken Girl Full time

** Client Service Team Member**

Apply Before : March 17, 2022

2 Click(s)

View(s) 31

City Hoboken

Experience Less Than 1 Year

Degree None Required

Amount of Hours Part-Time

Virtual / Remote No

Industry Fitness

**Job Detail**

**Job Description**

CLIENT SERVICES TEAM Short Hills or Hoboken

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

KEY RESPONSIBILITIES

Greet and engage clients in a positive and friendly manner

Provide the highest level of client/customer service and hospitality to all clients/prospective clients

Share pricing and class information with prospective clients

Deliver Megaformer machine demos to new clients

Complete studio tours with new clients

Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience

Ensure complete knowledge of Mariana Tek system

Assist Management with day-to-day operations of the studio

Ensure prompt response to studio emails; notify Studio Manager if needed

Understand SLT product knowledge, policies and procedures for retail operations

Complete basic Megaformer machine maintenance

Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience

Assist in retail inventory at the end of the month

Complete opening and/or closing checklists

Perform other studio duties as needed

QUALIFICATIONS

Mariana Tek software experience a plus

Leadership experience a plus

Must have superior customer service skills

Must have excellent interpersonal skills and a service-oriented outlook

Must be highly organized

Ability to work independently as well as on a team

Should have a strong ability to communicate clearly with team members, clients and senior management

Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

Must be available to work:

+ Minimum of three shifts per week; minimum 4 hours each

+ Ability to work flexible hours; early morning/late night/ weekends

+ Some holidays (open year-round)

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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