Customer Success

Experience Level: Experienced Hire

Categories:

• Corporate Services

Location(s):

• Waterfront Corporate Center Building II, 121 River Street, 12th Floor, Hoboken, New Jersey, 7030, US

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. RMS models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide-range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemic.

RMS Capital Markets specializes in helping clients manage the transfer of catastrophe risk to the capital markets. Through a combination of consulting services, portfolio management products, and indices for trading, we work closely with all sectors of the catastrophe risk market to help understand the risks and returns associated with catastrophe bonds, collateralized reinsurance, and other types of insurance linked securities (ILS).

The business unit facilitates client relationships, proactive service activities and drives client satisfaction and revenue protection. These proactive service activities include pre-sales engagement, product and model change management, model adoption monitoring/advocacy, catastrophe response, one-off special projects, on-site training, as well as providing guidance on how to effectively utilize RMS products in the highly technical ILS market.

JOB DESCRIPTION

Our high performing Customer Success team is looking for a Client Success Executive to work closely within the Capital Markets segment to support clients and expand strategic client relationships. The ideal candidate will be a self-motivated, pro-active, results-oriented professional with an ability to work with limited direction. The main functions of this role are to execute the strategic account plan, work closely with our client base, partner with the RMS sales team to retain revenue while ensuring a high quality of service and effective communications between the client and internal RMS business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.

Essential Job Functions

• Act as a strategic advisor to clients, helping them achieve their long- and short-term business objectives
• Establish a trusted relationship with each client and deliver exceptional service around complex projects and strategic engagements as you drive client value
• Partner with sales team on execution of account strategies
• Develop and execute account renewal and cancellation mitigation strategies
• Identify expansion opportunities by having a deep understanding of the client's business operations and applying RMS' solutions to provide value
• Proactively identify and improve upon areas of client dissatisfaction
• Manage client expectations as you monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets RMS standards
• Lead event response outreach and on-going support
• Lead change management activities for updated product and model releases
• Deliver client onboarding and training of new products and services
• Provide ongoing technical expertise & assistance
• Work both independently and with a team

Capital Market Job Functions

• Maintain ILS(insurance linked securities) market expertise and act as market advocate within RMS
• Develop a thorough understanding of RMS ILS products and services and associated models and how they can be incorporated into a clients' risk management process to drive value
• Demonstrate confidence providing consultative advice to clients on workflows and business practice based on industry experience
• Develop contacts and maintain existing relationships with key client stakeholders
• Partner with internal RMS teams to build, plan and implement wider RMS initiatives within the ILS market

Minimum Qualifications

• Bachelor's degree with a strong academic track record in a quantitative or scientific subject such as economics, sciences, math, financial, engineering or computer science
• Minimum 5 years' of professional track record and experience in a client servicing role within insurance, catastrophe management, risk management, software services, analytics or in a similar related field
• Exceptional written and verbal communication skills - must be able to relay complex and often technical concepts to broad audiences
• Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
• Strong presentation skills
• Strong project management skills
• Strong networking and influencing skills
• Solid organizational skills and ability to work under pressure
• Ability to coordinate across different teams, working effectively in a team and as an individual
• Fluency in English (written and spoken) is a must
• Technical expertise in SQL, R or Python will be looked upon favorably

Travel

Moderate travel may be required

For US-based roles only: the anticipated hiring base salary range for this position is [[$110k - [[$140k, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.