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IT Support Specialist
6 days ago
Welcome to Great American Restaurants We are a renowned company with a collection of 14 restaurants and 3 bakeries in Northern Virginia and Maryland, known for our exceptional cuisine and vibrant atmosphere. Recognized as a Top Workplace by The Washington Post, we have consistently ranked among the top 5 employers in the region for the past decade. What truly sets us apart is the unwavering dedication of our team, who deliver unparalleled hospitality to our guests and each other every single day.
Currently, Great American Restaurants is looking for an Information Technology Support Specialist to join our Support Center team. In this role, you will play a crucial part in ensuring the security and functionality of all networks and systems across our restaurants and support center offices. From addressing restaurant technology needs during service hours to maintaining hardware, software, network, and security systems, your dedication will be key to our operations.
What we offer:
- Competitive base salary of $65 - $75k
- 3 weeks Paid Time Off (PTO) to start plus 6 additional holidays
- Comprehensive benefits package including Medical, Dental, Vision, and more
- 401(k) with a generous employer match
- Monthly dining card for culinary exploration
- Gym and educational reimbursement for personal development
- Incentive trips based on performance
Key Responsibilities:
- Operate and monitor all end-user hardware
- Provide technical support and root cause determination for various systems
- Conduct in-person support at restaurants and Support Center locations
- Install hardware and configure software utilizing standards and documentation
- Manage TCP/IP, DHCP, DNS, and virtualized networks
- Administer Aruba Access Points, Switches, Gateways, and security systems
- Support various Windows-based systems, VoIP troubleshooting, and identity management
- Assist with Point of Sale System, Kitchen Display System, and Microsoft products
Desired Skills and Experience:
- BS/BA degree in Information Systems, Computer Science, or related field preferred
- Prior experience in a Hospitality or Retail multi-unit environment is a plus
About Great American Restaurants: We own and operate 14 high-volume, upscale casual restaurants and 3 artisan bakeries in the Washington, DC metropolitan area. Some of our well-known locations include Patsy's American, Randy's Prime Seafood & Steaks, Ozzie's Good Eats, Jackson's, and more.
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