Mortgage Specialist
1 week ago
Position Title: Mortgage Servicing Specialist
Industry: ResidentialMortgage Lending / Home Financing
Location: Reston, Virginia 20190
Department: Servicing
Classification: Full-time, Exempt, Hybrid Remote
Reports To: Servicing Manager
Jones Networking is recruiting for a Mortgage Servicing Specialist to join a Residential Mortgage Lending Company in Reston, VA. This career opportunity offers competitive salary, a comprehensive benefits package, including; Medical, Dental, Vision, Flexible Spending, Health Savings Accounts, 401(k) (traditional & Roth) with immediate vesting in company match, student loan pay back, STD/LTD/LIFE/AD&D, paid holidays/vacation and much more.
Mortgage Servicing Specialist Position Summary:
-Respond to customer service questions related to the subservicing of the mortgage portfolio and assist with inquiries related to home loan servicing activities of Sub-servicer.
-Obtain documents for Sub-Servicer on paid-in-full contracts.
-Interact with Sub-servicer to facilitate the resolution of customer issues related to loan servicing such as payments, tax & insurance issues, including; loss claims, payoff / releases and financial hardship.
-Maintain Servicing Oversight spreadsheets in Excel and work in other company databases to obtain scanned documents and track progress.
-Provide support to the Servicing Oversight Manager as requested.
-Research and provide documents for Compliance requests, CEMA requests and other Servicing related Items.
Qualifications Summary:
-Minimum one year experience servicing mortgage loan contracts desired.
-Basic understanding of mortgage documents and processes on the servicing side.
-Strong communication skills to provide exceptional customer service.
-Strong organizational and analytical skills.
-Successful ability to work collaboratively with peers, managers, and customers in a team environment to attain common goals.
-Ability to multitask on various items while meeting timelines and deadlines.
-Proficient in Microsoft Word and Excel.
-High school diploma or equivalent, college degree a plus.
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