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Lead Operations Specialist
1 week ago
- Department: Information Technology
- Career Level: Computer Ops Tech 2
- Job Category: Classified Staff
- Employment Type: Full-Time
- Location: Fairfax, VA
- Telework: Not Available
- Pay Band: 04
- Salary: Commensurate with qualifications
- Criminal Background Check: Required
Enterprise Servers & Messaging (ESM) is an integral part of Information Technology Services (ITS) Enterprise Infrastructure Division (EID) at our University. ESM plays a crucial role in providing robust IT infrastructure for a variety of services, including administrative, research, instructional, and E-mail purposes.
About the Position:The Lead Operations Specialist will work closely with management to oversee Data Center operations supporting IT staff round the clock. This role involves taking charge of major projects, supervising shifts, and ensuring seamless hardware and software processes implementation.
Responsibilities:- Technical Lead
- Ensure data center operations are up to date across all shifts
- Provide expertise in various aspects of data center management
- Train staff members on their designated roles
- Identify new procedures to enhance data center services
- Supervision and Training
- Stay updated on university policies and procedures
- Train staff to make sound decisions during alerts and outages
- Act as a focal point for problem resolution
- Communications
- Interpret and communicate information effectively to staff and clients
- Assist in developing and maintaining Standard Operating Procedures
- Coordinate with team members to achieve objectives
- Customer Services, Attendance, Safety
- Provide high-quality service to customers
- Set the example for staff in customer service principles
- Follow up with clients to ensure satisfaction
- Be on-call for emergency data center issues
- Associate's degree in a related field
- Prior experience as a computer operator
- Experience in a medium to large data-center environment
- Proficiency in Unix operating system
- Various skills in data center technology and operations
- Certified Data Centre Management Professional
- ITIL Foundation Certification or equivalent
To be considered for the Lead Operations Specialist role, please apply online and submit a cover letter, resume, and three professional references. Apply by May 13, 2024.
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