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Communications Specialist
3 months ago
OVHcloud Communications Specialist
Reston, Virginia
The Customer Communication Specialist is responsible for standardizing customer communication internally and externally, ensuring customers are informed about relevant topics at the right time.
- Collaborates with customer support, product SREs, product management, and data center operations teams to prioritize a customer-centric approach.
- Assists in key customer communication tasks like maintenance and incident notices, creating templates, and managing special projects.
The ideal candidate has a customer-centric mindset, values standardization & processes, and is eager to learn.
Key Responsibilities:
- Professionally Clear and Concise: Provide intentional and targeted information to customers, avoiding unnecessary back and forth.
- Customer Centric Mindset: Focus on delivering clear and timely information to customers, advocating for them in complex cases.
- Efficiency is Key: Standardize tasks, create templates for easy execution, and ensure informed decision-making for customers.
- Questioning Mindset: Ask questions to improve processes and enhance the customer experience.
- Expanding your Knowledge: Stay updated with industry changes, participate in training, and contribute to process improvements.
Requirements:
- Bachelor's degree in business, communications, or related field; 2+ years of IT/data center experience.
- Excellent written and spoken English skills.
- Strong attention to detail and customer perspective.
- Ability to work independently and in a fast-paced environment.
- Knowledge of customer support systems and IT services is a plus.
About OVHcloud US:
OVHcloud US is part of a global cloud provider known for performance, cost-effective solutions, and global data management. They offer various cloud solutions and operate multiple data centers worldwide.
OVHcloud is committed to fostering responsible technology, innovation, and delivering security and freedom in the cloud industry. Join OVHcloud in driving the next cloud evolution
EEO Statement:
OVHcloud provides equal employment opportunities to all employees and applicants, promoting diversity and inclusion across all aspects of employment.
