euc field technician

2 weeks ago


New York, New York, United States Randstad Full time

euc field technician.

  • new york , new york
  • posted today

job details

summary

  • $34 - $38 per hour
  • contract
  • bachelor degree
  • category computer and mathematical occupations
  • reference

job details

job summary
Description
  • On site (parks, resorts and client buildings) daily installations for all hardware that is being refreshed, reimaged or memory installed
  • On site (parks, resorts and client buildings) Service Level desktop incident resolution for cast members
  • Imaging and staging hardware
  • Wiping devices that are returned from the field for return to inventory
  • Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.)
  • Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshoot
  • Post Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.
  • Lift, carry and transport computer equipment
Skills
  • Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations
  • 3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
  • 3-5 years hands on experience with Win 7, Win 10 and MAC OS.
  • Experience with Ticket monitoring systems (Service Now)
  • Hands on with large scale windows migration activities
  • Proficient use of Microsoft Office Products (word, excel, powerpoint)
  • Excellent customer service skills (face to face)
  • Excellent communication skills ( team members and team leaders)
  • Ability to work under minimal supervision
  • Ability to work and multitask in a fast-paced and deadline-driven environment
  • Detail Oriented

location: New York, New York

job type: Contract

salary: $ per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities
  • Support both PC and Mac users
  • Monitor and take ownership of tickets in Service Now - update SNOW on a daily basis
  • Collaborate with other team members on any technical concerns via Slack/Teams/Emails internal first
  • Communicate with Mgmt Teams on any issues/concerns, running late, cannot make it in
  • Ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
  • Document and report on all work performed on behalf of customers via Service Now ticket
  • Acquire, stage, and deploy computers, software, and peripherals within our SLAs
  • Update accurate inventory and support records in Database
  • Work with other Teams to expedite and resolve issues impacting productivity
  • Produce verbal and written status reports with emphasis on high-profile issues
  • Adhere to company and business unit policies and standards
  • Establish and maintain relationships with service providers, manufacturers, resellers and contractors
  • Exercise discretion as appropriate
  • Proactively monitor, assess and address support requirements
  • Create system and support documentation as required
qualifications
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
skills
  • Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.


  • New York, New York, United States Competence Skills Pvt Ltd Full time

    Title: Field Service Technician direct hireJob Location: New York, NY 10018About the jobClient is currently seeking a responsible, professional and experienced 3D Printing Field Service Technician.The 3D Printing Field Service Technician ensures optimum operational performance for hardware related to 3D Printers installed at the customers' site. They deliver...

  • IT Field Technician

    2 weeks ago


    New York, New York, United States Ambassador Theatre Group Full time

    POSITION:IT FIELD TECHNICIAN LOCATION: New York City, NY HOURS:Full time COMPENSATION: $75K-90K (Commensurate with Experience) ABOUT THE POSITION The IT Field Technician serves as a point of contact for ATG Entertainment US and our customers' day to day IT related requests. This position is based out of NYC but will be required to support all US venues...


  • New York, New York, United States Airswift Full time

    A leading global company specialized in cryogen-free ultra-low temperature systems is in the market to hire a Field Service Technician to join the US team. As a Field Service Technician your job includes on-site service, repair and maintenance of cryogenic systems, repair and maintenance of vacuum systems and pumps and preparing technical documentation. ...


  • New York, New York, United States IGT Full time

    Responsibilities Join the WINNING TEAM at IGT Global IGT is seeking a Lottery Field Services Technician in New York. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains services...


  • New York, New York, United States Aerotek Full time

    Aerotek is hiring multiple Field Service Engineers for a Direct Placement opportunity. Provide professional project management, equipment installation, maintenance, troubleshooting, and customer support services for a complete range of industrial equipment around the country. If you are looking for experience supporting advanced robotics and equipment in the...


  • New York, New York, United States Aerotek Full time

    Aerotek is hiring multiple Field Service Engineers for a Direct Placement opportunity. Provide professional project management, equipment installation, maintenance, troubleshooting, and customer support services for a complete range of industrial equipment around the country. If you are looking for experience supporting advanced robotics and equipment in the...


  • New York, New York, United States Insight Global Full time

    We are looking for a Field Technician specialized in printer repair work within a territory covering Manhattan customers. This role involves traveling to multiple customers and providing repair services for HP Printers, Officejet, LaserJet, DesignJet/wide format. The ideal candidate should be comfortable with extensive travel and possess the skills to...

  • desktop support

    2 weeks ago


    New York, New York, United States Cloudious LLC Full time

    Job DescriptionJob DescriptionClient is seeking a Local Contractor. Desktop Support. 5days a week - work from office - 8am to 5pm EST.Manhattan - NY.5+ Years of Strong Desktop Support experience.Job Description The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions Diagnose, resolve, and...


  • New York, New York, United States Goodwill Industries Of Greater New York Full time

    Job DescriptionJob DescriptionPosition Title: Maintenance TechnicianDepartment: Real Estate & FacilitiesReports To (Title): Director of Facilities OperationsPosition Type: FLSA - ExemptSupervising Staff: NOGeneral Purpose: In a few brief sentences summarize the primary duties and responsibilities.The Maintenance Technician is part of our Mobile Facilities...


  • New York, New York, United States Danaher Full time

    Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within industries from aviation to...


  • New York, New York, United States Danaher Full time

    Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within industries from aviation to...


  • New York, New York, United States FinTek Full time

    Deskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...


  • New York, New York, United States FinTek Full time

    Deskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...


  • New York, New York, United States Kinly Full time

    Role: Audio Visual Support Desk Field TechnicianContract Type: Full-time, PermanentLocation: Cedar Knolls, New JerseyRole Purpose:This is a field-based role, covering the New Jersey & New York areas, so candidates will need to be locally based to be consideredAt Kinly, we work with the latest technologies in the field of (video) collaboration and...


  • New York, New York, United States Diversified Full time

    At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining...


  • New Hyde Park, New York, United States Power-Flo Technologies Inc Full time

    Job DescriptionJob DescriptionUS Energy Group, a well-established building control system business, is actively seeking a full-time Field Service Technician (Boiler Controls). Be part of a rapidly expanding business in an ever-growing market sector.Our Values:- Our People- Relationships- Innovation- Sustainability - Growth- DeterminationField Service...


  • New York, New York, United States Compass Group Full time

    Compass Group - 151 West 42nd Street, New York, NY 10036 [Field Technician / Maintenance Mechanic] As a Maintenance Technician at Compass Group, you'll: Maintain, repair, clean and operate the plant, shops, mechanical areas, exterior grounds and campus facilities; Perform basic maintenance duties and repairs; Contact supervisors, skilled trade vendors or...


  • New York, New York, United States Ford Motor Company Full time

    We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford...


  • New York, New York, United States Anton Paar USA Full time

    OverviewYou are...... a logical thinker skilled in troubleshooting, enthusiastic about working with complex technologies, and a professional, committed to customer satisfaction.As a Field Service Representative and key member of the Eastern Region service team, you provide on-site service including preventive maintenance, calibration, installation, and...


  • New York, New York, United States Anton Paar USA Full time

    OverviewYou are...... a logical thinker skilled in troubleshooting, enthusiastic about working with complex technologies, and a professional, committed to customer satisfaction.As a Field Service Representative and key member of the Eastern Region service team, you provide on-site service including preventive maintenance, calibration, installation, and...