Audio Visual Support Desk Field Technician

1 week ago

New York, New York, United States Kinly Full time

Role: Audio Visual Support Desk Field Technician

Contract Type: Full-time, Permanent

Location: Cedar Knolls, New Jersey


Role Purpose:

This is a field-based role, covering the New Jersey & New York areas, so candidates will need to be locally based to be considered

At Kinly, we work with the latest technologies in the field of (video) collaboration and high-quality AV/IT applications. Thanks to the innovative nature of our solutions, Kinly is ranked in the top three AV/IT System Integrators globally.

Working as a Support Desk Field Technician you play an important role in providing that client-facing, on-site extension of the Kinly Support Desk, resolving client issues and/or assisting with their events.


Key responsibilities:

  • Performing call setup, Low to High level problem determination (defective microphone, remote control not working, system or system component turned off, power cables unplugged, etc.)
  • System maintenance, operations, and administration of client standards of video, audio, and web conferencing services
  • Installing video conference & non-integrated audio/visual hardware
  • Training and supporting clients in the operations of video conferencing & audio visual systems
  • Assisting other video conferencing & audio/visual coordinators
  • Compiling room and equipment inventory for the client's database
  • Coordinating videoconferencing & audio-visual activities with other client's facilities as required


Skills and experience:

  • Proven experience supporting video conferencing & audio visual technology
  • Avixa Certified Technology Specialist (CTS)
  • Valid Driver's license is necessary
  • Excellent communication and customer-facing skills
  • Excellent problem solving and troubleshooting skills
  • Adaptability; Be flexible to off-hour setup, support requests, or physical redeployment for backup purposes to meet customer timelines or service contract obligations

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.


About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.


Why Kinly?

We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.

We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.


Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.

  • Audio Visual Technician

    1 week ago

    New York, New York, United States Fox Corporation Full time

    OVERVIEW OF THE COMPANYFox CorporationUnder the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while...

  • Audio Visual Programmer

    1 week ago

    New York, New York, United States Jobs By Joely Full time

    Job DescriptionJob Description Job Title: Audio Visual ProgrammerCompany Overview:Join our dynamic team , a leading provider of audio visual solutions for a diverse range of clients. We specialize in creating immersive audio experiences and cutting-edge visual displays that captivate audiences worldwide. As we continue to expand our offerings, we are seeking...

  • Audio Visual Support Specialist

    1 week ago

    New York, New York, United States Gotham Technology Group Full time

    Title: AV Support SpecialistLocation: Onsite in NYCDuration: FTECompensation: $65-82K DOE This position is onsite 5 days a week and is the evening schedule from 3pm –11PM. Responsibilities:Collaborate with colleagues to support meetings and multi-media activitiesSet up conference room technology for scheduled and ad hoc audio and video meetingsAssist...

  • Audio Visual Technician

    1 month ago

    New York, New York, United States Michael Page Full time

    About Our Client Our client is a media company in New York City. Job Description Set up and test audio and visual equipment.Coordinate audio and video calls with vendors and clients.Perform maintenance checks for all A/V equipment.Evaluate video conferencing setups and troubleshoot components. Assist with any ad-hoc projects as needed.MPI does not...

  • Audio Visual Technician

    4 weeks ago

    New York, New York, United States Michael Page Full time

    About Our Client Our client is a media company in New York City. Job Description Set up and test audio and visual equipment.Coordinate audio and video calls with vendors and clients.Perform maintenance checks for all A/V equipment.Evaluate video conferencing setups and troubleshoot components. Assist with any ad-hoc projects as needed.MPI does not...

  • Event Technician, Audio Visual

    4 weeks ago

    New York, New York, United States Encore Full time

    Approximate Hourly Range: 18-26 per hourPosition OverviewA Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. This position requires...

  • Event Technician, Audio Visual

    1 month ago

    New York, New York, United States Encore Full time

    Approximate Hourly Range: 18-26 per hourPosition OverviewA Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. This position requires...

  • Audio Visual Technician

    1 week ago

    New York, New York, United States eTeam Full time

    Job Title: Audio-Visual Engineer/Resident EngineerLocation: New York, NYPay Rate: Upto $60 per hour on W2Duration: 12+ Months Contract: Position Summary:The Resident Engineer will serve as a dedicated primary technical liaison between Poly and a key global account. The Resident Engineer will be based at the customer campus for support of video operations...

  • Corporate Audio Visual Technician

    1 week ago

    New York, New York, United States Convene Full time

    The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. The AV Operations Specialist works closely with customers and the AV...

  • Audio-Visual Field Service Supervisor

    1 week ago

    New York, New York, United States Diversified Full time

    At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining...

  • IT Field Technician

    1 week ago

    New York, New York, United States Ambassador Theatre Group Full time

    POSITION:IT FIELD TECHNICIAN LOCATION: New York City, NY HOURS:Full time COMPENSATION: $75K-90K (Commensurate with Experience) ABOUT THE POSITION The IT Field Technician serves as a point of contact for ATG Entertainment US and our customers' day to day IT related requests. This position is based out of NYC but will be required to support all US venues...

  • Audio Visual Specialist

    1 month ago

    New York, New York, United States teamworkonline Full time

    LEGENDS Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute...

  • Audio Visual Specialist

    4 weeks ago

    New York, New York, United States teamworkonline Full time

    LEGENDS Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute...

  • Desk side Support/Field Technician

    4 weeks ago

    New York, New York, United States FinTek Full time

    Deskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...

  • Desk side Support/Field Technician

    2 months ago

    New York, New York, United States FinTek Full time

    Deskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...

  • Freelance Media Systems Technician

    1 week ago

    New York, New York, United States System One Full time

    Freelance Media Systems Technician Employment Type: Freelance Date Posted: 6/12/2023 Location: New York, NY Pay Range: Negotiable Job Number: JO Primary Function On a freelance basis, provide daily technical support to clients in virtual and hybrid, and fixed and portable conference/event/meeting settings. Must be skilled and professional able to work alone...

  • Senior IT Field Engineer

    1 week ago

    New York, New York, United States Chelsea Technologies Full time

    Level 2 – Field Support Engineer (Service Desk) (Hybrid – On-site/Remote) Chelsea Technologies is a well-established, rapidly growing technology solutions and managed services provider based out of New York and Florida, executing top-tier IT services in multiple states. Chelsea Technologies is a cloud first company, and we implement the latest and...

  • Level 1 Service Desk Specialist

    1 week ago

    New York, New York, United States Royal Communications Consultants Full time

    SERVICE DESK SPECIALIST The Service Desk Specialist provides day-to-day technical support to internal customers. This position requires a highly motivated problem solver with above-average customer service skills, and willing to learn. The role is on-site in NYC. Will require occasional overtime and weekend shifts, and travel to various locations within the...

  • L2 Support Technician

    1 month ago

    New York, New York, United States The New School Full time

    L2 Technician is a support position in the Information Technology department responsible for dedicated on-site and remote technical support for the New School community. L2 Technicians are customer-facing and must utilize effective customer service and communication skills to troubleshoot and resolve various technical issues. This is a union position...

  • L2 Support Technician

    4 weeks ago

    New York, New York, United States The New School Full time

    L2 Technician is a support position in the Information Technology department responsible for dedicated on-site and remote technical support for the New School community. L2 Technicians are customer-facing and must utilize effective customer service and communication skills to troubleshoot and resolve various technical issues. This is a union position...