Lottery Field Service Technician I

2 weeks ago


New York, New York, United States IGT Full time
Responsibilities

Join the WINNING TEAM at IGT Global IGT is seeking a Lottery Field Services Technician in New York. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

The Field Service Technician maintains services equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

  • Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
  • Maintain equipment to promote continuous operation of IGT equipment.
  • Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
  • Could you communicate effectively and efficiently with Dispatchers? Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
  • Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
  • Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
  • Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc
Playing for What Matters Most - You

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

  • Medical benefits are available on day one of being an IGT employee.
  • 12 paid holidays plus two floating holidays per year
  • Three weeks of paid vacation per year, prorated first year.
  • 401K with employer match and 100% vested on day one
  • Company-paid parental leave, life insurance, short-term disability, and long-term disability.
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Qualifications

Education Required

  • High School Diploma or equivalent required.
  • Technical or I.T. I.T.-related training or education is a plus.

Experience Required

  • 2+ years of electronics, repair, field, or related industry experience.

Skills Required

  • Knowledgeable in electronics, data communications, or related areas of expertise.
  • Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
  • Must be able to sit and drive for prolonged periods.
  • Please show skill when working with tools, moving parts, and electrical current.
  • May work at heights for equipment installation, work in close quarters, and be exposed to inclement weather during some installations.
Keys to Success

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

-#LI-LF1



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