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Hotel Front Desk Agent

3 months ago

Phoenix, Arizona, United States La Quinta Inn by Wyndham Phoenix Thomas Road Full time
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field to ensure we deliver an excellent experience to every guest. Excellent communication skills is a plus. If you love interacting with people in a positive work environment, apply now

Responsibilities

  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

General bookkeeping:
ensure all hotel guest account information is accurate and up-to-date

  • Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills