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Client Support Analyst
4 months ago
Client Support AnalystHouston Are you passionate about technology and engaging with staff to optimize its utilization? Does joining a Tech team that provides essential services to key trading operations and market facing teams appeal to you? Is being a part of a dynamic global team that's setting the bar for customer engagement and technology enablement pique your curiosity?If this sounds like you, we have an exciting position for a client-focused Client Support Engineer in our Houston office.
Your key responsibilities will include:
Providing on-site technology support to a fast-paced trading floor, including white-glove VIP support for desk heads.
Resolving technology incidents and addressing client requests.
Building / Deploying windows machines and assisting trading personnel to ensure their applications are optimized on those devices.
Supporting key end user computing, including telephony (Cisco and dealer voice), mobile devices (Apple and Android).Supporting Video Conferencing systems including integrations with Zoom and Microsoft Teams.
Providing regular status updates to customers, stakeholders, and management during high impact incidents.Collaborating with second and third level technology teams for urgent or complex issues.
Providing after-hours and weekend support (approximately one weekend per month), including onsite project activities, building power downs, technology upgrades, etc.
Traveling occasionally to other sites within US and Canada to support project initiatives.In addition, your skills/background/interests ideally will include:
Passionate about technology and delivering innovative and progressive solutions, exceeding customer expectations.
Experience supporting Energy Trading businesses is favorable.
Knowledge of a broad spectrum of technology:
iOS, Global Protect VPN, Cloud9 dealer voice, Workplace ONE Mobile Device Management, market data applications (Bloomberg, ICE Suite, CME Direct, LSEG Workspace), BMC Helix, and Lakeside SysTrack.
Strong communication and stakeholder management skills; skilled at communicating, presenting, generating enthusiasm and buy-in for ideas & solutions.Ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution.
Willingness to be accountable for problem tasks seen through to resolution.
Be of strong, dynamic character, capable of dealing effectively with colleagues and business users working in a constantly evolving environment.
Ability to perform effectively in a high-pressure situations when faced with urgent issues and adversity.Preferred university degree in computer science, engineering, or equivalent experience.
About the Corporate Operations GroupIn our Corporate Operations Group, you will work at the heart of Macquarie.
Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities.
Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.
Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion.
As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.
About MacquarieA career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.
At Macquarie, we're empowering people to innovate and invest for a better future.Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Find out more at no:
COG Work type:
Permanent - Full time Location:
Houston Category:
Junior,
Technology Group:
Corporate Operations Group Division:
Technology Recruiter:
Lucas Strader Opening Date: 29/5/2024
