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Senior Account Manager

1 month ago

Franklin, United States Vaco Full time

Our client located in Franklin, TN is seeking a Senior Account Manager to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the software development industry
 
The Senior Account Manager is a permanent opportunity with an onsite schedule.
 
Responsibilities:

  • Maintain & strengthen relationships and increase utilization (Spend & Volume) of company software among existing client roster
  • Evolve & enhance playbook to drive utilization through creative solutions (i.e. custom campaigns, price promotions, thought leadership content, events/conferences, etc.)
  • Develop annual strategic plans linking the company's software to clear and measurable business objectives
  • Identify expansion opportunities within existing client relationships for growth
  • Leverage data to maintain & expand financial projections of business and monthly/quarterly pacing 
  • Creative thinking and innovative problem solving for both internal and external opportunities
  • Collaboration within the Revenue functions of the organization: Marketing & Sales
  • Lead by example for the rest of the team 

Qualifications:

  • 4-6 years of Client Success experience managing high profile clients - B2B preferred
  • Strong relationship building skills, with both internal and external stakeholders
  • Self-motivated team player with a collaborative and consultative style
  • Ability to communicate clearly and tactfully when dealing with customer questions and challenges
  • Comfort with data and reporting to monitor revenue and identify customer growth opportunities
  • Ability to prioritize, multi-task, and perform effectively in a fast-paced, dynamic environment
  • Meet with customers face to face to represent the company and strengthen customer relationships
  • Knowledge of account management principles, technologies and processes
  • Experience using Salesforce preferred.
  • Availability to travel as needed.    

Success will be based on various qualitative and quantitative factors:
Quantitative:

  • Exceeding monthly/quarterly/annual spend & revenue targets. 
  • Delivering 140% net retention (40% YoY growth among existing business) quarterly/annual.  

Qualitative:

  • Strengthen client relationships of assigned client partnerships
  • Deliver annual strategic plans 
  • Drive expansion opportunities among existing clients (new teams/regions/divisions/etc.)
  • Enhance positive culture of team/company with positive attitude and motivational approach to leadership
  • Always curious and proactively ask questions – understand the overall impact of your work
  • Don’t be afraid to fail - but fail fast in order to succeed faster

Culture/Benefits:
Excellent/ Comprehensive
 
Job Title: Senior Account Manager
Opportunity: Perm (ideally want someone to start August 1st, 2024)
Location: Franklin, TN
Salary: $110-145k

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.