System Support Specialist III

1 week ago

Mesquite, United States InsideHigherEd Full time
Current Dallas College employees will need to log into Workday through My Apps to apply. Simply enter "Find Jobs" in the Workday search bar to view open positions and submit your application.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date. To view the job posting closing date please return to the search for jobs page.
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Weekly Work Hours40Compensation RangeN06-PTHourly Rate$25.48 HourlyFLSAUnited States of America (Non-Exempt)Position TypeStaff

POSITION SUMMARY

Performs complex computer system support, related to hardware and other business-related software issues. Provides support for information technology systems, automated office equipment in a stand-alone, network and mainframe environment.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Advanced knowledge of principles, practices and techniques of computer operations, information systems, computer hardware and software technology.

  • Knowledge of information security policies and procedures and local and wide area networks.

  • Knowledge of Media and Audio-Visual equipment and systems and technology.

  • Ability to learn and comprehend VDI systems and technology.

  • Knowledge of printer, media and AV equipment are preferred.

  • Demonstrated experience providing high-level support service and resolving escalated tickets.

  • The ability to maintain a high quality of work ethics in a fast-paced work environment.

  • Knowledge to upgrade and assess, troubleshoot server and desktop operating systems, and desktop application issues.

  • Advance skills interacting with staff, departments, vendors and individuals within the Dallas College community network.

  • Ability to collaborate between stakeholders who share a common objective.

  • Experience working independently and in a team environment that is customer service oriented.

  • Enhanced skills to develop and implement effective training programs for individuals at various levels of competency.

  • Demonstrates highly advanced and effective organizational skills, time management skills and the ability to prioritize assignments to meet deadlines.

  • Must have excellent oral, listening and written communication skills to interact with end-users and management to communicate a clear, understandable and concise terminology are essential.

  • Excellent customer service skills.

KEY RESPONSIBILITIES

  • Travel to any of the Dallas College campuses, if necessary.

  • Provides highly complex technical and operational assistance and network support to end user in the implementation and utilization of data processing, hardware and software.

  • Perform day-to-day duties and responsibilities with a high-level of customer service.

  • Supports the installation of computer operating systems, application software and computer hardware.

  • Follows all established policies and procedures.

  • Maintains required reports and documentation.

  • Troubleshoots and solves complex telecommunications, data equipment and computer-related problems, providing technical and operational assistance.

  • Maintains the necessary security controls over software and hardware.

  • Identifies, evaluates and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.

  • Keeps current on best practices and technological changes through professional development and/or activities.

  • Complete required Dallas College Professional Development training hours per academic year.

  • Complete required Professional Development as directed by IT department.

  • Builds and maintains effective working relationships with stakeholders and constituents internal/external to the Dallas College community network to ensure end user needs are met.

  • Liaises with outside vendors to order equipment and service as required.

  • Supports the overall integration of all system peripherals so they can operate correctly within a predefined environment.

  • Performs system security checks on a routine basis.

  • Acts as lead role on advanced to mid-level assigned projects and tasks driving them to completion.

  • Provides accurate and timely status on case and project responsibilities to management.

  • Manages difficult customer situations including escalations.

  • Continuously examine the processes and systems and make suggestions for improvements.

  • Rapidly absorbs new technical information and applies it effectively.

  • Must be willing to work at multiple campuses and/or locations as requested.

  • Performs other duties as assigned.

PHYSICAL REQUIREMENTS

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

MINIMUM KNOWLEDGE AND EXPERIENCE

  • Bachelor’s Degree with one (1) years of experience in work related field.

  • Official transcripts will be required.

  • Bilingual or multilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications DeadlineDecember 20, 2024

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