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Customer Service Representative
3 months ago
Description:
Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered. ESSENTIAL DUTIES AND RESPONSIBILITIES •Answering inbound phone calls in a professional and helpful manner.•Making outbound phone calls in response to any inquires, questions, or other follow up•Confirms account number, part number & descriptions •Communication to customer on availability, open orders, and ship dates •Confirms pricing & availability •Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid) •Supports administrative duties on sending and receiving supplier purchase orders •Ability to multi-task issuing credits and rebills according to policy and procedure
Skills:
Customer service, Crm, outlook, call center, inbound call, microsoft office, Customer service call center, Customer support, Technical support, Inbound call center, Troubleshooting
Top Skills Details:
Customer service,Crm,outlook,call center,inbound call,microsoft office
Additional Skills & Qualifications:
High school diploma or GED required2+ years of manufacturing customer service experienceExperience with a CRM preferred35+ WPM
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
