Service Order Dispatcher

3 months ago


Springfield, United States Amentum Full time

Amentum is looking for a Service Order Dispatcher to join our team in our Springfield, VA location.

TS/SCI clearance is required.


The selected candidate will:

  • Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.
  • Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.
  • Record information, such as name, address, location, equipment to be repaired, or service to be rendered.
  • Prepare work order and distribute to customer, service crew and/or craft supervisor.
  • Schedule service call and dispatch service crew via telephone or radio.
  • As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.
  • Maintain detailed records of service calls, work orders, and metric data.
  • Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.
  • Identify emergency issues and notify customers and management in timely manner.
  • Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.
  • Conduct daily Quality Control checks on all work order entries.
  • Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System.
  • Provide monthly reports on work order statistical issues as requested by management.
  • May provide IDIQ support and assistance.
  • Maintain data quality and maintain Technical Reference Library.
  • Perform all other position related duties as assigned or requested.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans



  • Springfield, Illinois, United States Amentum Full time

    Amentum is looking for a Service Order Dispatcher to join our team in our Springfield, VA location.TS/SCI clearance is required.The selected candidate will:Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.Receive, record and distribute work orders to service crews upon...


  • Springfield, United States Amentum Full time

    Amentum is looking for a Service Order Dispatcher to join our team in our Springfield, VA location.TS/SCI clearance is required.The selected candidate will: Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor. Receive, record and distribute work orders to service crews upon...

  • Service Dispatcher

    3 weeks ago


    Springfield, United States MB Heating & Cooling, Plumbing & Electric Full time

    Job DescriptionJob DescriptionMB Heating & Cooling in Springfield, IL is looking to hire a full-time Service Dispatcher / Scheduling Coordinator to maintain our service technicians' daily schedules and dispatch them as service calls are completed. Can you provide above-and-beyond customer service? Do you want to work for a highly respected and stable...


  • Springfield, United States Alchemy Global Talent Solutions Full time

    Our client, a moving specialist based in Springfield, VA is seeking an experienced Local Moving Dispatcher to join their team.The Local Moving Dispatcher will be responsible for overseeing Moving & Relocation operations and crew, including scheduling, dispatching, and monitoring daily work assignments.Responsibilities of the Local Moving...


  • Springfield, United States Alchemy Global Talent Solutions Full time

    Our client, a moving specialist based in Springfield, VA is seeking an experienced Local Moving Dispatcher to join their team.The Local Moving Dispatcher will be responsible for overseeing Moving & Relocation operations and crew, including scheduling, dispatching, and monitoring daily work assignments.Responsibilities of the Local Moving...

  • Dispatcher

    3 weeks ago


    Springfield, United States MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with...

  • Dispatcher

    2 months ago


    Springfield, United States IAA Full time

    At IAA, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity. Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and...


  • Springfield, United States One Hour Heating & Air Conditioning of Heartland Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsTraining & developmentAbout the Role:We are seeking a Client Care Representative/Dispatcher to join our team at Heartland's One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing. This role is perfect for someone who is organized, customer-focused, and enjoys working...


  • Springfield, United States Martin Transportation Systems Full time

    Job DescriptionJob DescriptionJob is located in Springfield, ILAccepting Applications For : Dispatcher 3rd ShiftMartin Transportation Systems, is seeking a Dispatcher for our Springfield, MO dispatch operations. This is an entry level position. The individual selected will dispatch and manage CDL-A drivers on dedicated, "JIT', round trip loads while...


  • Springfield, United States Martin Transportation Systems Full time

    Job DescriptionJob DescriptionJob is located in Springfield, ILAccepting Applications For : Dispatcher 1st ShiftMartin Transportation Systems, is seeking a Dispatcher for our Springfield, MO dispatch operations. This is an entry level position. The individual selected will dispatch and manage CDL-A drivers on dedicated, "JIT', round trip loads while...

  • Service Coordinator

    1 month ago


    Springfield, United States Fidelity Power Systems Full time

    Fidelity Power Systems is one of the nation"'s largest Kohler distributor and services provider in the mid-Atlantic region. We offer commercial, industrial as well as residential emergency power systems including standby generators, paralleling switch gear, and automatic transfer switches. As a result of continued growth and success, we are looking for a...


  • Springfield, United States Ozarks Coca ColaDr Pepper Bottling Company Full time

    Customer Service Representative Description **SUMMARY:** Responsible for assisting Customer with incoming/outgoing calls requesting product, service or repairs. Dispatch Service Techs to customer location, explaining customer issues in detail and track information for call in computer database. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the...

  • Service Coordinator

    1 week ago


    Springfield, United States Allmark Door Company Llc Full time $65,000 - $80,000

    Job DescriptionJob DescriptionPOSITION OVERVIEWAt Allmark Door, we are looking for an enthusiastic Service Coordinator to provide superb leadership and service to our client base. Our Service Coordinator would work as an intermediary between clients serving a support role for customers during challenging times. We need someone meticulous with an eye on...

  • Service Technician

    3 weeks ago


    Springfield, United States Commercial Restaurant Service Full time

    Job DescriptionJob DescriptionWe are currently seeking a Service Technician to join our team! You will be responsible for completing work orders and other required tasks.Responsibilities:Work on commercial kitchen equipment including both hot and cold side including but not limited to coolers, freezers, prep tables, grills, pizza ovens, fryers, hoods...


  • Springfield, United States Konecranes Oyj Full time

    Consistently deliver excellent service in every customer interaction. Learn and maintain a thorough knowledge and understanding of Konecranes organization, customers, products, and services. Answer incoming calls for service, dispatch on-call techni Customer Service Specialist, Customer Service, Specialist, Spring, Manufacturing, Retail


  • Springfield, United States Triad Service Center Full time

    Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Springfield, MO area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...


  • Springfield, United States Triad Service Center Full time

    Triad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Springfield, MO area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail / industrial locations....

  • Road Service Mechanic

    3 months ago


    Springfield, United States Lift Truck Parts & Service Full time

    Job DescriptionJob DescriptionJOB SUMMARY: We are looking for a road mechanic to join our growing team!   The right candidate will have mechanical experience on cars, trucks or forklifts.  Forklift knowledge a definite plus!  After a training period, applicant would be provided with a service van to go to our customer locations in order fix their...


  • Springfield, United States Motorcycles Of Manchester Full time

    Job DescriptionJob DescriptionWe are seeking a Service Manager/Advisor to join our team of powersports enthusiasts! You will be responsible for working with our service customers and guiding them throughout the service process to make sure their service needs are met and we achieve our "Fixed on First Visit" goalResponsibilities:Work with service guest to...


  • Springfield, United States Salon Service Group Full time

    Job DescriptionJob DescriptionDescription:Job Title: Customer Service Manager Department: Customer CareReports to: Vice President Status: Full-time Effective Date: August 14, 2024Job Summary:Your primary focus will be hiring, training, and developing a strong team of customer service agents who provide support for SSG customers as well as a team of outside...