Service Department Manager

3 weeks ago

Madison, United States EMCOR Government Services Full time

About Us:

IKM Building Solutions, Inc. is an innovative commercial HVAC, facilities, and MEP services company. Through innovative design, quality execution, and 90+ years of experience providing total mechanical solutions, we help clients across Wisconsin meet their facilities’ full lifecycle requirements.

We are looking for employees to be part of a rewarding, productive work environment. Together, we solve complex challenges, complete ambitious projects, and deliver top-quality service. Our drive to create more efficient, sustainable, comfortable environments for our customers continues to fuel our strong market position – and is the foundation on which our employees build fulfilling careers.

To encourage the development of your full potential, we offer vast opportunities to learn new skills and experience innovation at work.

Job Title: Service Department Manager - Madison, WI

Job Summary: The Department Manager is responsible for operational and sales leadership within the department. Ensures the highest quality of customer service is provided at all levels from sales, project execution, and continued support.

Essential Duties and Responsibilities:

  •  Provides overall leadership for the department. Manages department goals and ensures department and division goals align.  
  • Responsible to seek out/complete bid opportunities through client relationships, network opportunities, public/private postings, assigned bid opportunities, etc.
  • Works to ensure all aspects of project are met safely, on/under budget and in the appropriate time frame allowed. Support and direct employees on safety practices and hazard communication in bidding processes (pre-bid meetings, hazard assessments, etc.).
  • Monitors progress towards annual goals and makes adjustments to execution.
  • Directly oversees staff in assigned department. Sets goals, reviews performance and develops staff to reach their potential. Coordinates the regular review of staff, providing input on performance highlights and improvements needed.
  • Provides supervision and leadership to the department by providing guidance in several area’s including: mentoring and coaching, individual development plans, setting goals and priorities for individuals.
  • In collaboration with the Human Resources Manager, ensure proper employee support and needs are addressed in a timely manner.
  • Determines and implements opportunities for margin enhancement and manages department budget. Has bottom line responsibility for department profitability. Enforces margin structure for department, monitors sales and margins looking for slippage.
  • Develops growth strategies for the department with Division Manager and Branch Manager. Drives expansion of sales and customer base.
  • Remains aware of the competition in the marketplace and is ready to react accordingly to changes.
  • Aids and assists in preparation of estimates, supporting and mentoring direct reports or other employees as needed. Assigns bidding opportunities in conjunction with staff talent and experience (or development.)
  • Report on WIP (work in progress/forecasting) statistics at monthly financial meetings. 
  • Oversees Field Superintendents and provides guidance for field operation.
  • Develop good relationships with field staff to ensure strong project communication between project managers and field project leads.
  • Develop and maintain good working relationships with current clients; responsible for creating relationships with potential future clients.
  • Promotes a team atmosphere and builds loyalty for IKM.
  • May perform field activities and job site visits as required.  
  • Participates in Division/Company meetings as requested.
  • Performs additional assignments as requested and maintains a teamwork attitude.
  • Adhere to current IKM policies & procedures, and programs.

 Minimum Qualifications:

  • Must have knowledge of the appropriate codes and standards which govern design and operating requirements.
  • At least 5 years' experience leading a Service Department 
  • Proven ability to successfully manage assigned projects that meet or exceed project schedule and cost estimate.
  • High school diploma or equivalent required. Bachelor’s degree in construction management or related field preferred.
  • Strong communication skills, both verbally and written.
  • Must be organized, detailed and able to prioritize tasks.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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