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Off-Campus Operations Manager

1 month ago

Stanford, United States InsideHigherEd Full time
Off-Campus Operations Manager Residential & Dining Enterprises, Stanford, California, United StatesNew Facilities 5 days ago Post Date 104026 Requisition #

ABOUT STANFORD AND RESIDENTIAL & DINING ENTERPRISES (R&DE):

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. R&DE provides housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”

Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DE’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students. Diversity is more than a commitment—it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us different.

R&DE STUDENT HOUSING OPERATIONS:

The R&DE Student Housing Operations division is comprised of Graduate Housing, Undergraduate Housing, and R&DE Student Housing Assignments. The mission of R&DE Student Housing Operations (SHO) is to assign and provide students and guests a clean, well-maintained, safe, sustainable, and comfortable home in a residential environment that optimizes opportunities for academic enrichment and personal growth. R&DE SHO provides a welcoming home where students and other residents feel comfortable, safe, and secure. A home that supports community building, engagement, and academic success.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

JOB PURPOSE:

Oversee and manage assigned area, including staff engaged in facilities management, as well as occasional oversight of custodial services and/or building/equipment maintenance.

Under the direction of the Assistant Director, Graduate Housing Operations, the Off-Campus Operations Manager (OOM) will have primary responsibility for the maintenance and general repair of assigned buildings in R&DE’s Off-campus Subsidized Housing (OCH) program, and he/she will serve local liaison to several property managers, as well as to other Residential & Dining Enterprises (R&DE) division staff, Residential Education (ResEd) or Graduate Life (GLO) staff.

The OOM will work as part of a team of Housing Building Managers (HBMs) and occasionally will assume responsibilities for the daily up-keep, maintenance, general repair, custodial operations, field supervision, and safety and security of R&DE Student Housing Operations (SHO) buildings assigned to others in an interim capacity.During these interims, the OOM may also serve as the local liaison to other Residential & Dining Enterprises (R&DE) division staff, Residential Education (ResEd) or Graduate Life (GLO) staff on behalf of an HBM.

Supervision and Staffing:

·Supervise Non-exempt and temporary staff. Responsible for selection, training, evaluating, mentoring, and holding staff accountable for performance.

·Work closely with campus departments for oversight and accountability for assigned temporary employees. Participate in temporary staff selection process.

·Conduct and oversee safety training for non-exempt and temporary staff.

·Occasionally supervise Bargaining Unit staff on behalf of HBMs.

Facility Management and Oversight:

·Provide initial and ongoing response to facility/building issues. Proactively anticipate and address potential future concerns.

Manage the day-to-day operations of OCH portfolio including inspections, oversight of building work order input and completion, acting as liaison to property managers, and advocating on behalf of residents.

Coordinate Office of Accessible Education (OAE) facility changes and modifications for students residing at apartments in the OCH portfolio.

Prepare student residences after departure to new arrival through inspections, cleaning, vendor management, work orders, and final inspections.

Assist with R&DE partners on facility refresh needs and project management.

Scheduling, and other operations necessary for success. Partner and communicate with other departments within R&DE, external departments within Stanford, and external clientele to manage resident housing needs.

Assist with the management of, and fiscal responsibility for, facility budgets for the area.

Provide prompt follow through on actionable health and safety issues.

Provide for emergency response to conditions which cause damage to facilities. This could include water, fire, or other emergency situations. Work with campus partners for any student and service relocations necessary to maintain operations.

Occasionally assume facilities oversight and custodial supervision responsibilities for on-campus HBMs.

Communication:

·Communicate and liaise with appropriate Residential Education and Graduate Life full-time and student staff regarding facility-related issues in area of responsibility. Use appropriate communication methods for requests which are urgent and timely. Follow-up with facility needs and requests presented by these stakeholders.

Interact and communicate in an effective and timely manner with students/residents through in-person, phone, or electronic media.

Partner and work collaboratively with Housing Service Center staff in the area and provide effective communication regarding occupancy, keys, day-to-day operations, room conditions, work orders, cleaning schedules, etc.

Communicate with supervisor and R&DE administration about any urgent or life- or injury-threatening conditions within facilities.

Additional Core Duties of Off-Campus Operations Manager:

·Serve on assigned committees and task forces.

Participate in professional development to stay current with the field and implement best practices.

Work with, at times lead, R&DE Student Housing programs and initiatives.

Cover and support campus colleagues as needed for back-up facility coverage.

Other duties as assigned.

Qualifications - External

MINIMUM REQUIREMENTS:

Education & Experience:

A combination of education, training and experience performing responsibilities similar to those listed above. Preferred post-secondary school education.

Knowledge, Skills and Abilities:

Demonstrated ability to utilize technology in support of facilities management (work order systems, spreadsheets, trend analysis, etc.).

Experience in working in a higher education residential academic environment preferred.

Ability to coordinate daily activities including work scheduling, quality assurance, program validation, monitoring of maintenance activities, and supervision of personnel.

Demonstrated ability to work autonomously on projects and initiatives, producing accurate results within tight timelines and with limited resources.

Demonstrated experience working with subcontractors/vendors and demonstrated ability to monitor project activities and ensure compliance with internal/external regulations.

Demonstrated experience analyzing and interpreting policies.

Knowledge of environmental and safety rules, regulations, and policies. Ability to conduct job site inspections to ensure compliance.

Ability to follow written and verbal directions and communicate those instructions to others.

Certifications and Licenses:

Must possess a valid CA driver’s license.

PHYSICAL REQUIREMENTS*:

Frequent sitting, desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds, complete visual inspections of facilities.

Frequent standing/walking (including up and down stairs), twisting/bending/stooping/squatting, grasping lightly/fine manipulation, using a telephone, lifting/carrying/pushing/pulling objects that weigh up to 11-20 pounds.

Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.

Working Conditions:

Requires 24-hour response availability seven days per week for emergency situations.

May work evenings and weekends, typically during operationally peak periods and/or in response to urgent or emergency related scenarios.

As an exempt employee, respond to “after hours” and “weekend” outreach by R&DE senior leadership.

May be exposed to noise > 80dB TWA.

May work at heights 4 - 10 ft.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

The expected pay for this position is $88,000 to $93,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

Discovery and fun. Stroll through historic sculptures, trails, and museums.

Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information
  • Schedule: Full-time
  • Job Code: 4361
  • Employee Status: Regular
  • Grade: I
  • Requisition ID: 104026
  • Work Arrangement : On Site